Dealer Support Supervisor

2 weeks ago


McKinney, United States Segway Full time

Job Responsibilities:


  • Responsible for the overall support and management of dealers' after-sales service, reply and solve problems in a timely manner, follow up problems and closed-loop management of the whole process of service, and ensure user service satisfaction.
  • As a window for after-sales service and dealer communication, cooperate with the sales department, coordinate internal resources, and solve the after-sales difficulties of major customers.
  • Responsible for the return review and docking of dealers, and effectively transmit data internally.
  • Handle dealer service complaints and technical problems to ensure that customer problems are solved quickly and effectively.
  • Regularly organize dealer service meetings, collect dealer VOCs, analyze customer problems, and promote internal optimization closed-loop.
  • Participate in and cooperate with the special implementation of department service improvement, including system optimization, process improvement, etc.


Job requirements:


  • Educational requirements: bachelor degree or above
  • Work experience: relevant experience in the service industry.
  • Knowledge requirements: have a certain understanding of electronic products.
  • Have a good sense of service, work conscientiously and responsibly.
  • Proficient in office software applications.
  • Be able to communicate in spoken English daily.
  • Have good ability to work under pressure.
  • Other requirements: strong communication skills and good collaboration skills.


Job Responsibilities:


  • Responsible for overall support and management of dealer after-sales service, promptly responding to and resolving issues, following up on issues and managing the full process of service closure to ensure customer satisfaction.
  • Serve as the communication window for after-sales service and dealers, coordinate internal resources with the sales department to address after-sales difficulties for major clients.
  • Responsible for reviewing and coordinating returns from dealers and effectively transmitting data internally.
  • Handle dealer service complaints and technical issues to ensure quick and effective resolution of customer problems.
  • Regularly organize dealer service meetings, collect dealer Voice of Customer (VOC), analyze customer issues, and promote internal optimization closure.
  • Participate in and cooperate with the department's specialized initiatives for service improvement, including system optimization and process improvement.


Job Requirements:


  • Educational Background: Bachelor's degree or above.
  • Major: No specific requirement.
  • Work Experience: Experience in the service industry is preferred.
  • Knowledge Requirements: Some understanding of electronic products.


Abilities and Qualities:


  • Possess a strong sense of service and work diligently and responsibly.
  • Proficient in office software applications.
  • Able to engage in daily English oral communication.
  • Have good stress resistance.
  • Other requirements: Strong communication and collaboration skills.



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