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Clinic Service Coordinator
3 months ago
Essential Duties & Responsibilities:
- Foster open communication between the customer and Aegis Sales Management
- Float to multiple clinics to pick up, package, transport, and ship specimen samples to Aegis
- Assist with onboarding of new hires
- Train/mentor Specimen Collectors, Field Service Coordinators, and new Clinic Service Coordinators
- Increase touch base meetings with new clients as well as train clients on Aegis processes and FLUID (Electronic Lab Requisition – ELR)
- Ensure the integrity of each Laboratory Request Form and specimen sample
- Keep records of samples shipped and shipping information associated with each
- Retrieve results via the Aegis Web Portal and deliver to client as appropriate
- Monitor collection supply levels for each client and order when necessary
- Follow the standard operating procedures (SOPs) for sample collection
- Ensure the integrity of each ‘Chain of Custody’ and sample
- Ensure sample requisitions are complete and all information is correct
- Utilize Electronic Lab Requisitions (ELR) “FLUID” for sample submissions
- Answer questions from client/patients regarding Aegis policies
- Complete and maintain required Compliance Training
- Comply with all applicable safety requirements including the use of personal protective equipment (PPE)
- Order supplies and manage budget with RSM and ASM as required
- Verify insurance information through Passport as needed
- Request/collect payments from patients (where applicable)
- Perform administrative duties for the Area and Regional Sales Managers as needed and assigned
A Successful Candidate Must Possess:
- High school diploma or GED required
- A minimum of one (1) year of experience as a Field Services Coordinator/Specimen Collector at Aegis OR a minimum of two (2) years of external experience collecting and/or coordinating biological samples
- Completion of a phlebotomy training program (from an accredited school or phlebotomy certification program) which includes hands on training; or a minimum of three (3) years of experience in blood collection required
- Must meet state requirements for phlebotomy certification (where required)
- Valid driver’s license required (must meet insurability requirements)
- Excellent communication and organizational skills
- Ability to interact and adapt with all levels of team members
- Proven track record of meeting deadlines and prioritizing workload
- Ability to use good judgment and work independently
- Ability to handle multiple tasks without sacrificing quality
- Full Time (Up to 40 hours)
- Monday-Friday: 8:00am-5:00pm
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