Customer Service Specialist

2 weeks ago


Maryville, United States A&L Heating and Air LLC Full time
Job DescriptionJob Description

A&L Heating and Air LLC, Maryville TN.

We are a family-owned company dedicated to providing local families and our commercial customers with comfort solutions that fit their lifestyles and business. We are a proud member of the community and of our years of service to the Maryville area.

We are an HVAC and Plumbing Service provider offering the best tools and equipment, year-round work, continual education & training, including dealer training, and long-term career opportunities. We are a high-tech digital office, and a tobacco/vape free work environment.

We are hiring a Customer Service Specialist to join our team Someone with a passion for serving customers, and excellent communications skills. This position is the initial contact with our clients, customers, technicians, and office staff, and plays a vital role through providing administrative support.

Benefits:

  • 80 hours of paid vacation
  • 100% paid medical
  • Vision & dental insurance options
  • Paid Holidays
  • Simple IRA with 3% match
  • Short-term & Long-term disability

Job Title: Customer Service Specialist

Work Hours: Monday thru Friday, 7:30am to 4:30pm

Pay Scale: $15.00 - $18.00 per hour, depending on experience + Spiffs & performance bonus'

What you will be doing:

  • Answer incoming calls
  • Taking the lead in booking service appointments and routine maintenance
  • Maintain customer database with current information
  • Outbound calls to customers to follow up on estimates and field visits
  • Tracking marketing / advertising sources
  • Supporting the marketing manager with marketing efforts
  • Answer website scheduling requests
  • Assisting in philanthropic outreach / community involvement activities
  • Clear and concise communications with department managers, employees, and company customers
  • Keeping customers appraised as to company schedule and requested lead-times

Qualifications:

  • 2 years related experience in customer service, scheduling, office experience, or equivalent combination of education and experience
  • Stellar customer service skills
  • Excellent and interpersonal communication skills
  • The ability to cultivate and maintain strong relationships with clients, customers, and technicians
  • A clear and professional speaking voice as phones are a huge part of the position
  • Data entry, filing, and other general office duties
  • Knowledge of MS Outlook, MS Office Suite, specifically Word, Excel.
  • Strong organizational skills and high attention to detail
  • General sales skills and aptitude
  • High school diploma or equivalent
  • Pass background check & drug screen

Check us out online: www.therightaccompany.com



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