Client Success Manager

2 weeks ago

Miami, United States EBG Full time
Job DescriptionJob DescriptionCompany Description

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. 

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups. 

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace. 

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, Ormond Beach, Austin and Las Vegas. We offer a hybrid work environment with a balance of collaboration and flexibility.

Job Description

Beneplace, an EBG Company, is seeking a Client Success Manager.The Client Success Manager (CSM) is the face of Beneplace for an assigned block of Voluntary Benefits clients. Working in tandem with their Account Manager, the role will perform day-to-day operational responsibilities to drive client satisfaction, retention, and profitable growth. By taking a strong approach to relationship management, the CSM will ensure that all inquiries and tasks are completed in an accurate and timely manner to reinforce the responsiveness and strength of the Beneplace brand. The successful candidate will be responsible for client reporting, increasing user participation, and managing their assigned clients’ marketplace websites. They will also continually look for opportunities to enhance the usefulness and efficiency of internal processes of the client support team. As with all roles within Beneplace, the CSM will work effectively with other internal departments to ensure clients’ needs are met and a superior level of service is provided.

Essential Functions

  • Address day-to-day questions and service inquiries from client contacts, Account Managers, and other internal departments
  • Prepare reporting and presentation materials to demonstrate Beneplace’s value proposition
  • Manage client marketplace websites
  • Maintain up-to-date client records in Salesforce
  • Prepare for and support clients’ annual Open Enrollment efforts, including benefit fairs
  • Leverage critical thinking to identify and implement process improvements
  • Other duties, as assigned

 

Qualifications

Job Qualifications: 

  • Bachelor’s degree and 3+ years related work experience
  • Strong knowledge of voluntary or ancillary benefit products and insurance industry preferred
  • Excellent communication and interpersonal skills
  • Strong organizational and multi-tasking skills
  • Capable of maintaining strong relationships
  • Superb analytical and problem-solving abilities
  • Ability to work in a fast-paced environment
  • Strong working knowledge of Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)
  • Obtain/maintain Property & Casualty license
  • Able to travel for business as needed up to 20% of the time (Q1)

#LI-Hybrid



Additional Information

EBG offers outstanding employee benefits including:

  • Medical, Dental & Vision
  • 401k Match
  • Short Term Disability, Long Term Disability (Company Paid)
  • Company Paid Basic Life and AD&D
  • Additional Voluntary Benefits 
  • Flexible Work Arrangements
  • 3 Weeks of PTO + 5 Personal Days
  • Paid Holiday Break from Christmas to New Year
  • Paid Holidays
  • Fitness Centers (location dependent)
  • Annual Day of Giving
  • Share in the FUN EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. 

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