Customer Success Manager

1 week ago


Miami Beach, Florida, United States bakerly Full time
:

About our company:

Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very best ingredients. Our lovely offices located in Miami FL, Easton PA or San Antonio TX will make you feel right at home

Please visit our website to learn more about our delicious French crpes, golden croissants, fluffy pancakes and our large range of outstanding French brioches.

Bakerly's Philosophy is simple: Companies don't succeed, people do so let's Work Hard, Play Hard

We are looking for a motivated individual who will actively participate in developing and supporting the Customer Success Division within the Supply Chain Department.

The Role

The Customer Success Manager within the Supply Chain Department plays a vital role in driving customer satisfaction, retention, and growth, while following costs optimization strategies. The Customer Success Manager focuses on delivering exceptional customer service, improving processes, and fostering a customer-centric culture. In this position, the Customer Success Manager is responsible for overseeing National and Food Service accounts.

Responsibilities: primary functions for this role include, but are not limited to

Manages a team of Customer Success Coordinator (s)

In charge of perfect order - order management process, ensures accuracy and timeliness in order processing, release, revision, tracking and fulfillment. Collaborates with other Supply Chain divisions to ensure smooth order flow.

Direct invoicing to client, monitors and acts on clients' deductions

Involvement in client set up within Supply Chain, SOP Supply Chain for new clients and update of existing ones

Proactively monitors and reports on KPIs for National and Food Service accounts such as order lead time, perfect order, invoice accuracy, after sale service level, customer score card etc

Provides valuable insights into customer preferences, pain points, and expectations within the Supply Chain

Strong ability to work cross functionally within Supply Chain divisions, Sales, Finance, IT and Business Intelligence

Direct communication with Clients and Sales

Reporting: Customer Success Division Manager

Requirements:

Positive attitude

Minimum of 3 years' experience in Supply Chain Customer Service, including Team Management.

Strong customer management skills with an ability to relate to customers easily and probe to understand customer challenges

Excellent written and verbal communication skills

Excellent attention to detail

Ability to problem solve and rapidly shift priorities in a fast-paced environment

Multi-tasker and independent thinker

Excellent knowledge of Power Point and Excel. Excel level required: able to process large quantities of data using spreadsheets, graphs, data tables, calculations, and automation to produce results

Experience with ERP system required. Sage X3 is a plus

Fluent English and Spanish, written and oral. French is a plus

Benefits:

Amazing company culture - we want to make every customer happy, so we want you to be happy first. We balance freedom with responsibility

Competitive base salary

Great career growth opportunity

Full health, dental and vision plans for you and your family

401K

Paid holidays

PI5186c7a15e8f



  • Miami, Florida, United States Contentsquare Full time

    Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 72 nationalities across the world.In 2022, we raised $600M...


  • Miami, Florida, United States Contentsquare Full time

    Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 72 nationalities across the world.In 2022, we raised $600M...


  • Miami, Florida, United States Content Square Full time

    What you'll do:Relationship Management: Develop and maintain a trusted advisor relationship with key customer stakeholders & executive sponsorsExecutive Alignment: Prepare and lead strategic meetings that drive actionable and measurable outcomes and partnership success, including Strategic Business Reviews, and joint Success PlanningSuccess Planning: Hold...


  • Miami, Florida, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...


  • Miami, Florida, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...


  • Miami, Florida, United States COVENANT GROUP LTD Full time

    *Description: Join the first one-stop solution digital platform dedicated to aerospace tooling park management Within a very dynamic team operating in an international environment, you will oversee deploying all tool functionalities within the aerospace industry.*We Offer: Competitive salary package Excellent benefits package*Responsibilities: Users' asset...

  • Customer Service

    1 week ago


    Miami Beach, Florida, United States Pura Vida Full time

    JOB DESCRIPTIONLocationPhotosCustomer Service Job at Pura Vida MiamiWe are a vibrant lifestyle brand that is dedicated to providing simple, wholesome food and beverage items to fit today's fast-paced lifestyle. If you are someone who is passionate about being a part of a positive team environment and embraces an active and healthy lifestyle, then this might...


  • Miami, Florida, United States Comrise Full time

    Location: Miami FL 33122, 5 days onsiteExciting Job OpportunityCollaborate with diverse teams across countries and departments to drive project success, showcasing remote work skills and top-notch project management.Demonstrate deep knowledge of the US e-commerce landscape, logistics sector, and regional markets. Stay alert to industry trends to craft...


  • Miami, Florida, United States haku (careers@hakusports) Full time

    Job DescriptionJob DescriptionWe are looking for a dynamic, high energy, self-starter, who lives and breathes customer service. This candidate will be ready to support both event organizers and their participants and answer any questions they may have. YOUR LIFE AT HAKUOur state of the art, stunning offices overlooking Biscayne Bay in Miami are home to a...


  • Miami, Florida, United States American Airlines Full time

    IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having...


  • Miami, Florida, United States American Airlines Full time

    IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having...


  • Miami Beach, Florida, United States Burlington Coat Factory Corporation Full time

    LOCATION 1045 5th St Miami Beach FL US 33139OverviewAre you a proven leader with a strong drive to succeed?Do you work well in a process-driven environment where organization and efficiency are critical to success?Are you an expert multitasker who would thrive in a high-energy environment?If so, then this might be the right opportunity for youAs an...


  • Miami, Florida, United States teamworkonline Full time

    The Ticketing Member Associations Customer Care Manager will be a key member of the FIFA26 Ticketing and Hospitality team, and work in close collaboration with Group Sales, FIFA Member Associations, and other key individuals responsible for delivering planning and management of the customer care strategies and processes for Group Sales Customers to...


  • Miami, Florida, United States teamworkonline Full time

    The Ticketing Member Associations Customer Care Manager will be a key member of the FIFA26 Ticketing and Hospitality team, and work in close collaboration with Group Sales, FIFA Member Associations, and other key individuals responsible for delivering planning and management of the customer care strategies and processes for Group Sales Customers to...


  • Miami, Florida, United States tapwage Full time

    OverviewSoutheastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a [great place to work]), we empower everyone to be their full, authentic selves. Read our [Belonging, Inclusion and Diversity Statement here]).Job Title: Customer Service AssociateLocation: Retail Grocery Location...


  • Miami, Florida, United States tapwage Full time

    OverviewSoutheastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a [great place to work]), we empower everyone to be their full, authentic selves. Read our [Belonging, Inclusion and Diversity Statement here]).Job Title: Customer Service AssociateLocation: Retail Grocery Location...


  • Deerfield Beach, Florida, United States Nutrien Full time

    Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive...


  • Miami, Florida, United States teamworkonline Full time

    Reporting organisationally to the Ticketing Customer Relationship Senior Manager , the Ticketing FIFA Football Community Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026TM that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for...


  • Miami, Florida, United States teamworkonline Full time

    Reporting organisationally to the Ticketing Customer Relationship Senior Manager , the Ticketing FIFA Football Community Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026TM that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for...

  • Customer Service

    3 weeks ago


    Miami, Florida, United States Enterprise Holdings Full time

    Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...