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Service Advisor

5 months ago

Tacoma, United States Car Pros Automotive Group Full time
Job DescriptionJob Description

Job Description:

  1. Greet customers properly as they enter the service area.
  1. Determine need for repairs by questioning customer about vehicle’s performance, or by visual inspection of vehicle.
  1. Estimate cost of repair and prepare itemized work order, listing costs of parts and labor.
  1. Answering customer inquiries, either in person or on the phone.
  1. Answering all incoming calls coming into your desk phone, should you miss a call listen to your voicemail and return any calls from customers the same day.
  1. Communicating with customers daily, via our texting software, phone calls or in person to ensure they have updates regarding their vehicles.
  1. May make minor adjustments or repairs.
  1. Ensure repair orders are written/closed in a timely manner.
  1. Close out repair orders as soon as work is completed and promptly notify customer of completed status.
  1. Work in a cooperative and positive manner with all personnel.
  1. Ensure CSI is above or meets minimum standards.
  1. Maintain companies established minimum standards on labor and parts gross.
  1. Conform to the company’s policies on non-discrimination and harassment.
  1. Treat members of the public in a courteous and non-discriminatory manner and maintains a professional demeanor while on the job.
  1. Perform other tasks as assigned.


Every Car Pros Employee

Car Pros believes that all employees should be good stewards of the dealership and its property. As such it is the employee’s responsibility to help safeguard, and not abuse, dealership assets such as vehicles, vehicles in the dealership care, tools, computers, and other equipment. Employee shall participate in ensuring the dealership is neat, clean and tidy which may include cleaning up after him or herself, making sure his or her work area is neat and clean, properly disposing of trash and making sure vehicles and merchandise is properly displayed for sale.

Benefits

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

  • After 60 days, employee will have 80% of basic medical through Regence which includes vision and prescription coverage
  • Optional at cost Dental coverage
  • Optional at cost Several Voluntary Coverages including Long Term Disability, Short Term Disability, Accident, and Life Insurances
  • After one year, 401(k) with company contributions is available
  • After 90 days Employee discounts on vehicle purchases, parts and service
  • Paid time off is accrued 1 hour for every 40 hours worked