Front-of-House Retail Sales Lead

Full Time Front-of-House Retail Sales Lead / Sales Manager

Join our dynamic team as a Full-Time Sales Training Lead or Sales Manager and be the catalyst for excellence We're on the lookout for a passionate individual with a proactive mindset, unbridled ambition, and a knack for driving performance. Your mission: cultivate a winning culture that inspires the entire team to consistently create and deliver an AMAZING customer experience in every interaction. As a key player in our store team, you'll be the driving force behind the overall client experience and the achievement of weekly sales targets. Your physical presence during peak times, including Monday, Thursday, Friday, Saturday, and Sunday shifts, ensures you're at the forefront of the action.  Your role goes beyond day-to-day floor management; it's about institutionalizing sales performance expectations and instilling a spirit of continuous improvement across the team. The Sales Training Lead is the architect of superior operations and customer service performance, shaping a team that excels in both skill and service. If you're ready to lead with passion, elevate performance, and make every customer encounter extraordinary, then this role is your platform for success. Join us in creating a retail experience that goes beyond the ordinary, where each team member contributes to the journey of excellence

Requires physical presence in the store during peak times including: Monday, Thursday, Friday, Saturday & Sunday.

Specifically, the Sales Manager is responsible for providing leadership:

• Driving the overall client experience - from the standpoint of the visual experience, personal shopping/support experience, and access to products;
• Driving staff awareness and achievement of customer service and sales expectations, including daily/monthly sales (with particular focus during peak times Monday, Thursday, Friday, Saturday & Sunday shifts.
• Institutionalizing sales performance expectations and a spirit of continuous improvement across the team
• Promoting customer service by ensuring associates are proactively and consistently greeting and assisting customers and responding to customer (phone & email) inquiries and complaints in a professional and timely manner
• Directing & supporting tactical floor management (merchandising, restock, etc) coordinating with store management and inventory control to communicate floor, outside marketing and inside merchandising product requirements.
• Using (and training team on) customer approach skills, selling techniques, and promotional references and product knowledge to enhance sales and build the ticket while ensuring a posture/attitude that enables the highest (white glove) customer service experience.
• Monitoring and motivating associate sales activities and productivity, coaching associates “in the moment” on client interactions & performance to capture client opportunities and to train associates to achieve full potential.
• Working with the Store Manager to plan, execute and/or coordinate store resources towards outside business development & marketing (events, partnerships, programs) and inside marketing/merchandising shifts which seamlessly integrate national franchise efforts a long with store local efforts.
• Supporting and facilitating visual merchandizing directives including store re-sets and merchandise replenishment and providing input to store promotion ideas to boost sales.
• Providing feedback to Store Manager/Owner for associate performance appraisals, recognition, evaluations and disciplinary actions.

In addition to these Sales Lead responsibilities, you will be executing sales associate operational activities including opening, closing, POS sales ringing/returns, sales floor restocking and customized gifting.

Cultivating our signature Wow Customer Service is to be done by: 

• Ensuring associates are proactively and consistently greeting and assisting customers and responding to customer (phone & email) inquiries and complaints in a professional and timely manner
• Using (training & re-training team on) customer approach skills, selling techniques, and promotional references and product knowledge to enhance sales and build the ticket while ensuring a posture/attitude that enables the highest (white glove) customer service experience.
• Holding team accountable for developing product knowledge. Apprising entire sales team routinely on new STIR information/announcements, products and promotions.
• Monitoring and motivating associate sales activities and productivity, coaching associates “in the moment” on client interactions & performance to capture client opportunities and to on-boarding/train/re-train associates to achieve full potential.
• Supporting and facilitating visual merchandising directives including store re-sets and merchandise replenishment and providing input to store promotion ideas to boost sales.
• Assisting store management in establishing, providing oversight and developing team members overall (sales and operations) training goals/plans, performance, key performance indicators, & disciplinary feedback. 
• Providing feedback to Store Manager/Owner for associate overall performance (sales & operations) appraisals, recognition, evaluations and disciplinary actions
• And, if/as directed by Store Management/Owner:  Supporting staff scheduling, social media activities, sales period close/reporting activities

Preferred Skills & Requirements: 

• Referenceable Customer Service / Sales Leadership - What is your track record? Is it proven, measurable, and referenceable? Have you established a culture of enthusiastic customer service with a positive I-can-learn-it attitude?
• Personable with Strong communication skills - Can you work well in a close-knit, collaborative environment to establish and cultivate a best-in-class customer service sales team? Can you adapt your communication style to assess and deliver feedback to team members so they are most receptive to adopting your suggestions?
• Quality is our trademark – Do you take pride in your work and in helping customers? Do you get it right the first time? Do you consistently go above and beyond? Can you inspire similar performance across a team?

About us: The Spice & Tea Exchange is a specialty retail shop & culinary wonderland in the heart of historic Annapolis, MD selling teas, spices, herbs, salts, hand-crafted blends and related accessories, & providing information on health and wellness. We are energetic multitaskers who are committed to creating an AMAZING customer experience by listening to customer needs to ensure they don’t leave empty handed AND work together to maintain product production and store appearance. It is a fast-paced environment where team members must manage multiple priorities. You learn new skills and new things routinely

Joining our team

Joining our team comes with a myriad of exciting prospects:

1. Vibrant Work Environment: Immerse yourself in a dynamic and enjoyable workplace where enthusiasm is contagious, and each day brings new adventures.
2. Innovative Product Exploration: Unleash your creativity as you explore, experiment, and share your experiences with colleagues and customers while delving into the world of our extraordinary products.
3. Diverse Growth Opportunities: Take advantage of a spectrum of opportunities spanning sales, merchandising, marketing, inventory control, and store operations. This diverse landscape provides a fertile ground for personal and professional growth, allowing you to cultivate a rewarding career.
4. Leadership Development: Nurture your leadership potential through specialized training and hands-on experiences, contributing not only to your individual growth but also fostering a culture of collaboration and teamwork.
5. Employee Perks and Incentives:Enjoy exclusive benefits such as employee discounts, enticing rewards, and performance incentives that recognize your dedication. As a delightful bonus, savor the flavors of our amazing products with a complimentary monthly supply of free spices and teas.

Embark on a journey where your passion meets a playground of possibilities, and every day holds the promise of learning, growth, and the joy of creating memorable experiences for both yourself and our valued customers ️