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Retail Store Manager

3 months ago

Alexandria, United States Sara Campbell LTD Full time

**POSITION OVERVIEW**

Store Managers are responsible for building, guiding, and growing sales and profitability while ensuring a one-of-a-kind shopping experience for customers. Managers are responsible for the overall management of the day-to-day activities and operations for the store while creating a welcome environment for customers and staff.

**COMPANY OVERVIEW**

Sara Campbell Limited is a thirty-five-year-old company specializing in women's apparel, with a primary focus on dresses. We are committed to making our apparel in the USA, with our headquarters in Boston. In 2008, we went from being a private label manufacturer for major retailers to beginning a chain of specialty boutiques where we carry our own branded label. We currently have 23 brick and mortar boutiques with plans for expansion. We are a small, privately owned company and pride ourselves on connecting with our communities while supporting Made in USA labor and job creation.

**SALES**
- Responsible for achieving/exceeding sales goals
- Responsible for developing and maintaining successful relationships with customers
- Responsible for identifying opportunities to drive additional sales and traffic by: Hosting community events, Coordinating Girls Night Out (GNO) parties, Reaching out to actively support women’s causes, especially those important to our customers, Bringing in outside trunk shows
- Track sales through “Beat Yesterday”

**CUSTOMER SERVICE**
- Responsible for creating an environment that is customer focused
- Ensure each customer receives outstanding service by providing a friendly environment, product knowledge and honest advice
- Develop shoppers into loyal customers through personal attention, prompt customer follow-up, and communication
- Educates staff and customers on product information
- Encourages staff to solicit customer feedback to improve our product and store environment

**STAFF DEVELOPMENT**
- Create a welcoming, energetic, and professional store environment
- Adhere to and enforce all Sara Campbell Ltd standards, practices, policies and procedures
- Lead by example and maintain the highest level of integrity at all times
- Represent our brand and ensure all associates represent our brand in a polished and professional manner
- Schedule staff based on store hours allocated
- Provide associates with effective sales training and customer service techniques
- Provide continuous professional development, conduct performance appraisals, and provide coaching for all associates
- Motivate staff through team building activities, contests, promotions, meetings, and feed back
- Build an environment that fosters open and respectful communication with staff
- Recruit, train, motivate and retain quality sales associates. Develop bench strength for potential open positions

**OPERATIONS**
- Continuously evaluate store operations looking for opportunities to enhance efficiency, productivity, and profitability
- Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage.
- Exhibit a clear understanding of front and back of house retail operations and be able to quickly identify when improvements are needed
- Present a well-stocked, clean and beautifully presented sales floor
- Oversee and implement all company policies and procedures
- Comprehensive knowledge of the Retail Standards Manual
- Develop loss prevention awareness among staff
- Responsible for accuracy of inventory and conducting physical inventories
- Approve time and attendance accuracy amongst all staff

**MERCHANDISING**
- Maintain a high level of visual merchandising
- Ensure store windows and displays look fresh, inviting, and new
- Merchandising should be changed frequently
- Actively look for replenishment opportunities through restocking

**QUALIFICATIONS FOR STORE MANAGER**
- 5 plus years of retail management experience preferred
- Bachelor’s degree preferred
- Strong management and leadership skills
- Strong understanding of retail practices and customer service techniques
- Computer skills to include operation of retail POS systems
- Organized, energetic, responsible, honest
- Excellent communicator
- Customer focus
- Must be fit to lift, carry or otherwise move objects weighing up to 20 pounds when merchandising the sales floor and use of ladders or stairs
- Must agree to work Holidays and weekends, with a minimum of 3 Saturdays a month

Pay: $60,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off

Experience level:

- 3 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- Rotating weekends

Ability to Relocate:

- Alexandria, VA 22314: Relocate before starting work (required)

Work Location: In person