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IT Support Technician

3 months ago

Norcross, United States Ole Mexican Foods, INC Full time
Job DescriptionJob Description

We are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom applications, and computer hardware.

RESPONSIBILITIES:

  • Manage, configure, troubleshoot and repair Handheld scanners, desktop computers, laptops, phones etc
  • Track and update IT inventory
  • Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
  • Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.)
  • Create desktop computer and laptop images
  • Set up and configure new computers
  • Install application software
  • Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
  • Work with vendors to help resolve technical issues
  • Lift, move IT equipment and rearrange work areas for employees
  • Create and maintain process documents
  • Basic networking skills such as connecting the computers to domain, troubleshooting network connection issues etc.
  • Perform miscellaneous related duties and other duties as assigned

REQUIREMENTS:

  • Certificate or Diploma from a Technical School plus one year of directly related experience
  • Excellent interpersonal, verbal, and written skills
  • Strong problem-solving and analytical thinking skills
  • Experience using Windows 10, and Office 365 a plus
  • Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferred
  • Ability to multi-task and prioritize assignments

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