Internship Clinical

Intern/Practicum

Department/Status: PSR/Clinical/Clinical/Housing

Supervision: Management

Education: Requires practicum agreement between Independence Center and educational institution sponsoring placement.

Summary: This position is responsible for providing psychosocial rehabilitation services and other outpatient mental health services to Independence Center members. This position requires knowledge and understanding of the clubhouse model standards. Good written and verbal communication skills are required. This position requires a Bachelor’s degree in the Human Service field. Persons in this position must have the ability to assist staff and members in maintaining and enhancing the clubhouse atmosphere while also managing multiple tasks and responsibilities. This position is responsible for documentation of processes as well as process flows. Must be a team player and be able to work with a cross-section of the clubhouse.

Performance:

1. The volunteer is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.
2. Ability to complete work-related activities utilizing technological tools provided (e.g., Buildium, PowerPoint, Excel, Word, CIS, QuickBooks, Teams, Zoom, RPM, Outlook, Access, Paylocity, Inspections, Scanner, Avaya Phone, Cell phone/ App, Calendly, Note pad, Relias, Incident Tracker, and other tools as it relates to your job responsibilities). Proficiency in the use of the keyboard, alarm system, garage opener, lights switches, locks, copier/fax/ scanner and postage machine.
3. Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
4. Provide for confidentiality of confidential records and communications.
5. Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.
6. Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, and ensures customer commitments are met.
7. Breaks down problems into smaller components, simplifies and processes complex issues, can identify and understand the root cause.
8. Listens well, diffuses conflict before it starts, finds solutions to problems in a constructive manner, handles difficult people.
9. Manages a fair workload, volunteers for additional work, prioritizes tasks, develops reasonable work procedures, manages time well, and handles information flow.
10. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds the root cause of quality problems, owns/acts on quality problems.
11. Seeks out and accepts feedback, is a proactive learner, takes on challenging assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
12. Contributes to meeting team deadlines and responsibilities, listen's to others, and values opinions helps the team to meet goals, welcomes newcomers, and promotes a cooperative team atmosphere
13. The Volunteer establishes and maintains a productive working relationship with the supervisor. The Volunteer receives clinical/managerial supervision regularly. Discuss goals and programming needs. Seek help in problem resolution when needed.
14. Sets priorities, creates goals and timetables to complete required tasks or projects. Tracks progress and make necessary adjustments to efficiently complete work.
15. Volunteer adheres to all applicable laws regarding confidentiality and privacy.
16. Completes internal and external training as requested and required by the Supervisor, Independence Center, or Licensing/ certification body.
17. Communicate and present information on Independence Center and the services provided in a clear, knowledgeable manner to new persons visiting Independence Center, including staff members, community organizations, board members, and other potential stakeholders.
18. Collaborates and advocates with collateral sources, agencies, internal departments, bureaucracies, facilities, and families on behalf of members, Independence Center and the program/ department.
19. Completes necessary reports including, but not limited to, such as time cards, leave requests, expense requests, credit card receipts, benefit forms, transportation reports, etc.
20. Maintain office equipment and keep supply storage neat and orderly. Advise management of unsanitary or unsatisfactory conditions and defective or damaged fixtures or equipment.
21. Report any behavior, observations, or actions that indicate a member may be suicidal, assaultive, or engaging in any behavior harmful to himself/herself or others through use of the incident report. Document any incidents, injuries or illnesses.
22. Agrees to learn as much as possible. Participates in job shadowing activities as they learn to perform their daily duties, observing their activities, taking notes, and learning what the role entails via indirect experience. Demonstrate competencies learned to the expected level.
23. Other duties as required as outlined by the supervisor, Assistant Director, or Executive Director

Clinical Responsibilities:

1. Demonstrates effectual clinical knowledge, interventions and skills-HIPAA, confidentiality, assessment, ASAM levels of care, certification, credentialing, person-centered orientation, evidenced-based practices, IM-CANS, DSM Diagnosis, levels of care, outreach, rules about mental health, program models (e.g., supported housing, supported employment, clubhouse model, psychosocial rehabilitation, clinical meetings, and retains supervision guidance. Provide linkage to emergency medical services, shelter and food.
2. Understands duties and responsibilities, possesses and maintains up to date job knowledge and technical skills, and Independence Center service interventions. Empower guests to self-assess and self-advocate.
3. The volunteer handles pressure and crises with control and composure, following the Independence Center health and safety Emergency Action Plan and policies.
4. Documentation is clear, concise, and accurate. Maintains clinical documentation in Center's timeframes including IM-CANS, safety/ wellness plans, consent for treatment, income verification, applications (social security, housing, community), discharge plans, authorizations, and progress notes.
5. Provides quality direct service to members, including group, and individual interventions on-site and in the community, as needed. Coordinates with teams and community providers.
6. Consistently maintain levels of direct service as established by Center guidelines.

(Revised July 2021)

Physical Demands:

There are considerable physical demands associated with this position. The Volunteer will have to spend long hours sitting, using office equipment and computers, which can cause muscle strain. The Recovery Living Room Program Coordinator may also have to do some light lifting of supplies and materials from time to time.

Lifting: Occasionally Kneeling: Occasionally

Climbing: Rarely Driving: Occasionally

Carrying: Occasionally Reaching: Rarely

Pushing: Rarely Grasping: Rarely

Bending: Occasionally Fine Hand/Eye Coordination: Frequently

Squatting: Occasionally Typing: Continuously

Work Environment: Indoors 90% - Outdoors 10%

I have read and understand the job description of Recovery Living Room Program Coordinator and by my signature below, agree that I can perform these duties. I further understand that this job description is not an employment contract and is subject to change at the discretion of Independence Center.

Job description reviewed and copy given to volunteer:

By: Date:

Volunteer

By: Date:

Supervisor

Job Requirements

Pursuing a degree in the human service field from an accredited institution where internship/ practicum is required.

undergraduate degree in related field preferred

Must be self-motivated, organized, and comfortable in a fast-paced, dynamic environment.

Must be a collaborative, solution-focused team player to help facilitate safe patient outcomes and contribute to institutional goals.

Previous clinical work experience in a health care, residential, and or acute care setting preferred