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Customer Service Manager

2 months ago

Murphy, United States Jason Colvin - State Farm Agent Full time
Job DescriptionJob DescriptionBenefits:
  • Group Life Insurance
  • Simple IRA
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Jason Colvin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • All service related call in and walk-ins, spread out over service team.
  • Helping set up systems to manage service related issues.
  • Marketing: Events, mail, social media & direct mail management (to be worked with agent directly).
  • SFPP (payment) issues (client facing).
  • Performing customer service surveys, acquiring referrals.
  • Ordering and maintaining supplies in the office.
  • Handle escalated issues with clients, before agent has to handle. You will be the next stop for all complaints in the office.
  • Setting up people on SF.com, showing them how to like us while in the office.
  • Asking customers for Google reviews.
  • Any other service related activities as assigned by agent
QUALIFICATIONS:
  • Prior experience in a customer service role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.
  • Currently licensed applicants highly preferred.
  • Able to handle complex issues with clients.
  • Ability to multi-task.
COMPENSATION:
  • $46-65k base salary, plus bonuses and commission.