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Travel Services Specialist

2 months ago

Coral Springs, United States Cruise Planners Full time
Job DescriptionJob DescriptionSalary:

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office was won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.


Job Summary: The Travel Services Specialist will assist with various tasks related to corporate travel, consumer vacation bookings, advisor escalation issues and groups.


Must be eligible to work in the United States without corporate sponsorship.

Must be local to the South Florida Region and have the ability to work in office 3 days per week in Coral Springs.


Responsibilities include (but are not limited to):


Assist the Travel Services Manager with the following projects: 

  • Booking, coordinating, and communication of travel details for home office team members traveling to Cruise Planner events, shows, etc.
  • Booking, coordinating and communication of vacation planning for clients and home office team member’s personal travel (when applicable)
  • Ensure that all final details are shared with the traveling clients or home office team members
  • Assisting the Escalations Manager with any needs regarding solving issues with suppliers, taking over bookings for advisors who are no longer able to service their clients (death, illness, abandonment, etc.)
  • Assist with Cruise Planners Store merchandise when needed (counting inventory, helping with fulfillment of orders, etc.)
  • Serve as a backup to assist with fulfillment of magazine gifts when needed


Assist Groups Sales Team with the following projects: 

  • Data entry of cruise line groups in our Cruise Planners proprietary CRM – CP Maxx 
  • Assist with email inquiries if needed 
  • Final payment reminders to advisors  
  • Communication with Advisors to for movement of FIT to Group Transfers

 

The items listed above are intended to provide an overview of the essential functions of the job. This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.


Competencies:

  • Attention to detail, focus and accuracy are critical in this fast-paced work environment. 
  • Strong organizational and critical thinking skills with ability to multi-task in a team environment 
  • Strong interpersonal and communication skills both internally and with external customers
  • Proficiency with MS Excel, PowerPoint, and Word 
  • Proficiency with travel supplier portals, air booking systems and CRMs
  • Strong written communication skills, excellent grammar, and command of the English language 
  • Self-Motivated, yet willing to take direction.   
  • No travel required for this position. 


Requirements: 

  • Bachelor's Degree preferred
  • 2+ years of travel experience


Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.