Service Appointment Coordinator

2 weeks ago


Newtown Square, United States Rafferty Subaru Full time
Job DescriptionJob Description

About Us

Here at Rafferty Subaru, we are one of the top Subaru dealers in the whole Eastern Region and continuing to grow.  We have a modernized state of the art facility, including air-conditioned shop that is over 20,000 square feet.  With being family owned for over 45 years, we have a massive client base and following.  Hence the need to expand our service operation.  We offer extremely competitive pay based on experience and skillset. When you come to work for us, you can look forward to these added benefits and employee perks

Automotive experience is a plus

Benefits

  • Medical Plan
  • Dental Plan
  • Vision Plan
  • 401(K) Plan w/ company match
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Employee Discounts
  • Competitive Wages
  • Professional & Respectful work environment
  • Opportunities for advancement

Responsibilities

  

  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Schedule service appointments
  • Reschedule missed service appointments
  • Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service, pre-paid maintenance
  • Respond to inbound internet leads by phone, text message, and email
  • Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
  • Assist with answering customer inquiries and problems by routing customer to the contact and or department

Successful Service Coordinators have come from a variety of backgrounds. The ideal candidate has customer service and/or a general sales background of some sort, (electronics, appliances, real estate, B2B, marketing, etc.), a hard-working professional with experience providing exceptional customer service and looking to make a career change, or a recent college graduate looking to pursue a career in sales or service.



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