Wireless Device Support Specialist II

2 weeks ago

Mount Laurel, United States Ten4 Full time
Job DescriptionJob DescriptionAre you an Apple Genius? Do you have previous help desk experience with wireless devices? Have you ever worked for Wireless companies such as Verizon Wireless, AT&T or T-Mobile? Looking to continue your career with opportunities for advancement at an employee-friendly company? Do you excel at working remotely but also within a team?

A Support Specialist II at OpDecision may be the perfect fit OpDecision, a Ten4 Company, helps reduce customer’s wireless bills and streamlines wireless activity. The Wireless Support Specialist II is instrumental in resolving advanced client issues and assist managing key accounts. 

The right candidate will have experience and knowledge of wireless carriers, plans, features, advanced troubleshooting of wireless devices and the carrier portals. Attention to detail and a sense of urgency is a MUST Please see the full list of qualifications below. 

OpDecision offers a great benefits package and 4 weeks of PTO to start Remote work is just the beginning.

We are searching for a candidate that can work in a remote role and work hours 8 am - 5 pm EASTERN time. This position pays $26.44 to $31.25 per hour, depending on experience. 

JOB TITLE: Support Specialist Tier II 
REPORTS TO: Director of Support Services
  
POSITION SUMMARY: 
The Help Desk Support Specialist provides our Assist-level clients with superior wireless support and excellent customer service utilizing an internal ticketing system. This position is responsible for helping resolve client issues and providing Tier 2 support for client ticketing system and assisting with managing key accounts.

This role will work directly with all Wireless Assist clients helping each client to achieve their overall business and wireless goals. It is important for the Help Desk Support Specialist Tier II to be able to provide answers to client and/or end user questions quickly and maintain a positive and professional demeanor at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
  • Work effectively in a dynamic, fast-paced ticket center that provides services over the phone, through email and ticketing systems (i.e. ForgeOS and ServiceNow).
  • Ensure quick and efficient delivery of wireless technical support services to all Wireless Assist clients.
  • Provide responsive end user help desk support for mobility-related services for the assigned shift during the help desk hours; Weekend hours as needed. (Please note the help desk is open from 8:00am – 8:00pm EST Monday – Friday.)
  • Act as Tier II support for Wireless Assist users to successfully triage phone calls, emails and support tickets to either address client issues directly or assign internally for resolution.
  • Document actions taken during the ticket resolution.
  • Support special projects for clients to include upgrade and activation projects as well as porting projects with the potential to work on-site.
  • Accurately and timely document actions taken during the ticket resolution.
  • Resolve more complex issues requiring detailed systems and applications knowledge.
  • Provide mentoring and guidance to Tier I Support Specialists to increase their technical knowledge and customer service skills.
  • Work closely with each Tier II Support Specialist and the analyst teams to identify any issues occurring or potential customer service enhancements.
  • Know the intricacies and features of each Wireless Assist client’s procurement information.
  • Identify and recommend new technology solutions that can be implemented within the department.
  • Stay current with IT and mobility environments, changes, and updates.
  • Perform other duties and responsibilities as assigned by other team members.
  • Potential to work in office as requested.

QUALIFICATIONS:
  • Bachelor’s degree preferred.
  • 5+ years previous help desk experience with strong customer service skills and technical wireless device support experience.
  • Professional experience with Apple, Verizon Wireless and AT&T Wireless, a plus.
  • Working experience in Microsoft 365, ServiceNow, InTune, Airwatch and Azure.
  • Must possess a strong sense of urgency and attention to detail.
  • Demonstrated ability to prioritize multiple tasks to meet deadlines.
  • Demonstrated ability to work independently and interact in a collaborative manner with other team members.
  • Ability to navigate online wireless carrier portals.
  • Strong critical thinking and problem-solving skills.
  • Prior experience providing service desk support to remotely located end users.
  • Excellent communication skills both written and verbal along with strong interpersonal skills.
  • Must reside in and be authorized to work in the United States for any employer.
  • Must be able to read, write and speak English proficiently.

ABOUT TEN4 & OPDECISION 
Since 1997, Ten4 (previously known as Distributed Computing) has been focused on business communications, specializing in wired and wireless voice and data networks, billing services and nationwide monitoring. From single locations to multi-site, multi-state organizations, Ten4’s goal is to help customers deploy effective, efficient and easy-to-use solutions. Business success depends on communication, and that’s our specialty. 

Equal Employment Opportunity Policy
Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 

Powered by JazzHR

RGijafpzC3

  • (Spanish) Wireless Retail Sales

    3 weeks ago

    Mount Prospect, United States Cricket Wireless Authorized Dealer Full time

    _**Hourly PLUS commissions and bonuses!**_ AVERAGE PAY IS BETWEEN $17.00-$20.00/HR!!! **Retail Solution Specialist positions available at 1637 W ALGONQUIN RD, MT PROSPECT, IL!** **BILINGUAL (SPANISH) IS NEEDED! Please note on resume!** Do you have a desire to work for the LARGEST Cricket Wireless Dealership in IL; a growing organization in the...

  • Sales - Wireless Specialist

    1 month ago

    Mount Pleasant, United States Russell Cellular, Inc. Full time

    Why Russell Cellular ? Here are some reasons why Russell Cellular is the company for you! Starting pay is up to $18/hr! Unlimited commissions based on performance and commission Heath, dental, vision, life insurance and Aflac short term disability Paid Sick Days, Paid Vacation Days, and Paid Company Holidays Employee Assistance Programs 401k...

  • Sales - Wireless Specialist

    4 weeks ago

    Mount Pleasant, United States Russell Cellular, Inc. Full time

    Why Russell Cellular ? Here are some reasons why Russell Cellular is the company for you! Starting pay is up to $18/hr! Unlimited commissions based on performance and commission Heath, dental, vision, life insurance and Aflac short term disability Paid Sick Days, Paid Vacation Days, and Paid Company Holidays Employee Assistance Programs 401k...

  • 2024 Graduate - Wireless Communications Engineer - Wireless Cyber Capabilities

    4 weeks ago

    Laurel, United States Johns Hopkins Applied Physics Laboratory Full time

    Description Do you want to become an expert in wireless communications? Are you passionate about learning about the latest wireless technologies? If you are graduating with a Bachelor's or Master's degree in Electrical or Computer Engineering and want to work in wireless communications, we'd love to have you join our team! We are seeking to develop...

  • Utilization Management Specialist II

    3 weeks ago

    Mount Laurel, United States Pinnacle Treatment Centers, Inc. Full time

    Job DescriptionJob DescriptionUtilization Management Specialist*Remote**working collaboratively with the treatment team and health plans to obtain authorization for treatment**Must have experience working addictions field along with clinical or UM experience*** salary for this role is typically $45-55,000 annually based on experienceWe offer competitive...

  • Information Technology Support Analyst

    2 weeks ago

    Mount Laurel, United States Randstad USA Full time

    Opening / Selling Statement -Searching for a junior-to-mid level Service Desk Analyst with 2-5+ years working for a medium-to-large enterprise.Required Skills -mobile phones, PC and Mac OS, hardware and application experience in a mid-to-large enterpriseJob Duties -Working in a hybrid IT Call Center / Deskside Support team provisioning technologies to new...

  • Payment Operations Specialist Ii

    2 weeks ago

    Mount Laurel, New Jersey, United States TD Bank Full time

    Work Location:Mount Laurel, New JerseyHours:40Pay Details:$ $30 USDLine of Business:Personal & Commercial BankingThe Payment Operations Specialist II assists the Payment Operations team in all activities involving the support of the Payment Operations products. The primary focus will be on reconcilements, daily operations support, Customer inquiries,...

  • Payment Operations Specialist Ii

    3 weeks ago

    Mount Laurel, United States TD Bank Full time

    **Work Location**: Mount Laurel, New Jersey **Hours**: 20 **Pay Details**: $21.25 - $30 USD **Line of Business**: Personal & Commercial Banking The Payment Operations Specialist II assists the Payment Operations team in all activities involving the support of the Payment Operations products. The primary focus will be on reconcilements, daily operations...

  • Payment Operations Specialist Ii

    1 week ago

    Mount Laurel, United States TD Bank Full time

    **Work Location**: Mount Laurel, New Jersey **Hours**: 40 **Pay Details**: $21.25 - $30 USD **Line of Business**: Personal & Commercial Banking The Payment Operations Specialist II assists the Payment Operations team in all activities involving the support of the Payment Operations products. The primary focus will be on reconcilements, daily operations...

  • Information Technology Specialist

    4 days ago

    Laurel, United States Patuxent Roofing and Contracting In Full time

    Job DescriptionJob DescriptionAbout Pax Services Group:Pax Services Group is a full-service roofing and exterior services provider for institutional, commercial, multi-family, and industrial segments. We take pride in providing our customers with unparalleled services and products, while maintaining a safe working environment for all employees. Job Summary:...

  • Clinical UM

    2 weeks ago

    Mount Laurel, United States Pinnacle Treatment Centers, Inc. Full time

    Job DescriptionJob DescriptionClinical UM & Appeals Specialist IIWe offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.  ...

  • Retail Associate

    4 weeks ago

    Mount Pleasant, United States Wireless Central Full time

    Job DescriptionJob DescriptionWireless Central in Mount Pleasant, IA is seeking to hire a full-time Wireless Retail Associate to provide exceptional customer service and technical support to our customers as well as sell telecommunication products and services. Are you sales savvy and motivated to ensure excellent customer experiences? Would you like to get...

  • Branch Specialist Floater I

    2 months ago

    Laurel, United States Tower Federal Credit Union Full time

    **Note**: All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO **_AND_** exceptionally low premiums for all other PPO coverage levels. Tower is offering a $1000 Signing/Retaining bonus as of 1/20/2023. **HOURS FOR POSITION: Monday - Thursday 8:45am-5:15pm, Friday 8:45am - 6:15pm, Saturday 8:30am-1:30pm on...

  • Branch Specialist Floater I

    2 days ago

    Laurel, United States Tower Federal Credit Union Full time

    **Note**: All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO **_AND_** exceptionally low premiums for all other PPO coverage levels. Tower is offering a $1000 Signing/Retaining bonus as of 1/20/2023. **HOURS FOR POSITION: Monday - Thursday 8:45am-5:15pm, Friday 8:45am - 6:15pm, Saturday 8:30am-1:30pm on...

  • Product Owner Ii

    4 weeks ago

    Mount Laurel, United States TD Bank Full time

    Work Location: Mount Laurel, New Jersey Hours: 40 Pay Details: 110,760 - 178,880 USD Line of Business: Enterprise Enabling Functions **Job Description**: The Consumer AML Product Owner II is responsible to ensure that a development team (pod) or multiple development teams (pods) are creating value for the organization through the delivery of...

  • Overnight Payment Operations Specialist Iii

    2 weeks ago

    Mount Laurel, United States TD Bank Full time

    **Work Location**: Mount Laurel, New Jersey **Hours**: 40 **Pay Details**: $22.00 - $31.50 USD **Line of Business**: Personal & Commercial Banking The Payment Operations Specialist III assists the Payment Operations team in all activities involving the support of the Payment Operations products. The primary focus will be on reconcilements, daily...

  • Product Specification Specialist, Level Ii

    3 weeks ago

    Mount Laurel, United States Global Industries Full time

    Global Furniture Group is a leader in the workplace, education, healthcare + hospitality furniture industry. You will see our furniture designs in large corporations, airport lounges, major hotels, luxury apartment buildings, popular restaurants, medical centers and college campuses. - Our US corporate headquarters is conveniently located right in Marlton,...

  • Aml Data Scientist Ii

    3 weeks ago

    Mount Laurel, United States TD Bank Full time

    **Work Location**: Mount Laurel, New Jersey **Hours**: 40 **Pay Details**: $95264.00 - $155376.00 USD **Line of Business**: Data & Analytics Job Description Summary The Data Scientist II provides technical leadership across the overall Analytics function which may have an enterprise mandate. Role generally provides deep technical knowledge and expertise...

  • Contract Support Specialist Ii

    3 weeks ago

    Laurel, United States AVYON Consulting Group Inc. Full time

    At **AVYON Consulting Group Inc,** our success starts with people like you. Our diverse group of creative visionaries and innovative experts are relentless in pursuit of one goal: to ensure we don’t simply meet the needs of our clients, customers, and business goals — but exceed them! We are looking for talented individuals with contract closeout...

  • Contract Support Specialist II

    1 month ago

    Laurel, United States Avyon Consulting Group Full time

    Job DescriptionJob DescriptionAt AVYON Consulting Group Inc, our success starts with people like you.Our diverse group of creative visionaries and innovative experts are relentless in pursuit of one goal: to ensure we don’t simply meet the needs of our clients, customers, and business goals — but exceed them!We are looking for talented individuals with...