Retail Agent

4 weeks ago

Pacific Beach, United States Seabrook Hospitality Full time
Job DescriptionJob Description

Job Summary:
Seabrook Goods & Apparel is seeking a dynamic and customer-focused individual to join our team as a full time Retail Associate. As a Retail Associate, you will play a crucial role in delivering exceptional service to our customers while contributing to the overall success of our store. Join the Seabrook Goods & Apparel team and be part of a dynamic retail environment where your passion for fashion and dedication to customer service are valued and rewarded.


Job Duties and Responsibilities (Essential Functions):

  • Provide friendly, knowledgeable, and attentive service to all customers, assisting them with product inquiries, sizing, styling advice, and purchases.
  • Meet and exceed sales goals by effectively communicating product features and benefits, upselling additional items, and driving customer satisfaction.
  • Process transactions accurately and efficiently using point-of-sale (POS) systems, handling cash, credit, and other forms of payment securely.
  • Assist with maintaining a clean, organized, and visually appealing store environment, including restocking merchandise, arranging displays, and ensuring product availability.
  • Stay informed about current trends, product offerings, and promotions to provide accurate information and recommendations to customers.
  • Work collaboratively with team members to achieve store objectives, including participating in meetings, training sessions, and special projects as required.
  • Follow company policies and procedures regarding store operations, safety guidelines, and inventory management to ensure compliance and minimize shrinkage.
  • Assist with receiving, unpacking, and organizing merchandise shipments, conducting regular inventory counts, and identifying discrepancies to ensure accurate stock levels.
  • Address customer inquiries, concerns, and complaints promptly and professionally, escalating complex issues to management as needed to ensure swift resolution and customer satisfaction.
  • Work collaboratively with team members to achieve store objectives, including participating in meetings, training sessions, and special projects as required.
  • Performs other duties as assigned.

Knowledge/Skills/Abilities:

  • Exceptional customer service and communication skills.
  • Strong problem-solving abilities, with a solution-oriented approach to guest issues.
  • Excellent organizational and time-management abilities.

Qualifications:

  • Education: High School Diploma or equivalent work and educational experience.
  • Previous customer service or retail experience required.
  • Available to work shifts as needed, including evenings, weekends, and holidays, to accommodate fluctuating business needs and staffing requirements.
  • All candidates must pass a background check prior to employment.

Physical Requirements:

  • Ability to lift, carry, push, pull, or move objects up to 25 pounds frequently and up to 50 pounds occasionally.
  • Frequent, bending, kneeling, and reaching.
  • Ability to stand and walk moderate distances for the entire shift.

Hourly Rate: $17 per hour
Employment Status: Full Time

Seabrook Offers

  • Medical, Dental and Vision Insurance for all full-time team members
  • 401(k)
  • Basic Life Insurance – 100% Company Paid
  • Voluntary Life, Critical Illness and Accident Insurance
  • Paid Time Off:
    • 10 days (80 hours) earned with up to 2 years of service.
    • 15 days (120 hours) earned up on completing 2-4 years of service.
    • 20 days (160 hours) earned upon completing 5-8 years of service.
    • 25 days (200 hours) earned upon completing 9+ years of service.
  • Employee Assistance Program
  • Teladoc Virtual Services
  • Tuition Reimbursement
  • Discounts and Rental Credits

Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.

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