Security Officer

4 weeks ago

Portland, United States OMSI - Oregon Museum of Science & Industry Full time
Job DescriptionJob Description

Security Officers are responsible for the safety and well-being of employees, volunteers, and visitors. In their role, security officers will respond to various types of emergencies such as first aid, lockdowns, missing persons, fire alarms, and more. They also play an integral role in the guest experience and contribute by ensuring parking lot signage is in place, responding to customer questions, and ensuring the property is ready for opening.


Essential Job Responsibilities

  • Under the direction and guidance of the Safety, Health, and Security Manager, provides safety to the employees, volunteers, and visitors of the museum;
  • Provides exceptional and equitable customer service to the public and staff;
  • Patrols the OMSI Waterfront Ave Campus, and acts as a deterrent to theft and vandalism;
  • Lockdowns and arms exterior buildings daily;
  • Assists with OMSI event support, such as OMSI After Dark programming, Community Science Nights, and Gala;
  • Completes incident, theft, and vandalism reports and submits them to the Health, Safety, and Security Manager daily;
  • Upholds high integrity by adhering to confidentiality, protocol, and community agreements;
  • Provides first aid to staff, volunteers, and visitors;
  • Ensures proper exterior signage is in place prior to opening and throughout their shift;
  • Responds to and de-escalates aggressive individuals in alignment with protocol and organizational values.

Working Conditions

  • This position is non-exempt, paid hourly;
  • This position is regular full-time scheduled for 40 hours/week;
    • Requires working onsite at the museum location;
    • Position shifts depend on business needs and may require working late evenings, weekends, and holidays. Some shifts may be unsupervised.
  • Physical demands include: 80% standing, 10% sitting, 10% lifting/carrying/pushing:
    • Ability to stand and walk for prolonged hours for security activities, such as patrolling.
  • Vision demands include:
    • Close vision (clear vision at 20 inches of less)
    • Distance vision (clear vision at 20 feet or more)
    • Environmental demands include outdoor weather conditions:
    • Wet or humid conditions (non-weather)
    • Extreme cold (non-weather)
    • Extreme heat (non-weather)
    • Outdoor weather conditions
  • Noise Levels include:
    • Quiet (examples: library, private office)
    • Moderate (examples: business office with computers and printers, light traffic)
    • Loud (examples: metal can manufacturing department, large earth-moving equipment)

Secondary Job Responsibilities

Secondary responsibilities include-but are not limited to-the following:

  • Assists and/or coordinates efforts in finding lost children/parents in the museum;
  • Works with local jurisdictions to report graffiti, encampments, biohazards, and large trash cleanups;
  • Keeps up to date on building fire alarm response, safety procedures, and evacuation protocol;
  • Perform support tasks for the facilities department, as needed.

Knowledge/Skills/Abilities

REQUIREMENTS:

  • Strong problem solving skills, with a focus on adaptability, exercising sound judgment, and upholding high integrity and ethical standards;
  • Willingness to learn, practice, and embed Diversity, Equity, and Inclusion (DEI) principles in their role, with an emphasis on de-escalation and bias sensitivity in interactions with staff and guests;
  • Strong communication skills:
    • Capable of reporting incidents or accidents clearly, verbally, and in writing;
    • Ability to defuse aggression, objection, or conflict using culturally competent, anti-racist, and empathetic responses;
    • Ability to positively engage with the houseless community, and identify and share relevant resources and support systems;
    • Developed understanding of confidentiality and protocol, and adaptable to OMSI-specific community agreements.

PREFERENCES:

  • Working knowledge of Microsoft Office and Google Suite products;
  • Excellent oral and written communication skills in a non-English priority language in Oregon.

Education & Work Experience

REQUIREMENTS:

  • Minimum 1 year of customer service experience;
  • Experience working with people of diverse backgrounds.

PREFERENCES:

  • Experience working in public settings, with a security/safety focus.

Additional Requirements/Preferences; Including Licenses and Certifications

REQUIREMENTS:

  • Ability to pass pre-employment checks, such as criminal background checks, reference checks;
  • Current DPSST Unarmed Security Professional Certification Card:
    • If not licensed, training can be provided at no cost for selected candidates as part of the onboarding process;
  • Current Adult and Pediatric CPR, First Aid, and AED certifications:
    • If not licensed, training can be provided at no cost for selected candidates as part of the onboarding process.

PREFERENCES:

  • None.

Benefits and Perks at OMSI

  • Multiple health plans (OMSI pays 86% of employee premiums)
  • 403(b) retirement with employer match eligibility
  • 2 weeks of vacation per year
  • 2 weeks of sick time per year
  • 12 personal / cultural days (PTO) per year
  • Free annual OMSI Family Membership
  • Reciprocal Employee Attractions Pass (REAP)
  • Inclusion-centered professional development opportunities
  • Employee-led rewards and recognition program
  • Discounts on summer programs for employee's children

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