Account Management Associate Director

4 weeks ago


Princeton, United States MMS Full time
Job DescriptionJob Description

MMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory submission challenges. Strong industry experience, technology-enabled services, and a data-driven approach to drug development make MMS a valuable CRO partner, creating compelling submissions that meet rigorous regulatory standards. With a global footprint across four continents, MMS maintains a 97 percent customer satisfaction rating, and the company has been recognized as a leading CRO in Global Health & Pharma’s international awards programs for the last three consecutive years. For more information, visit www.mmsholdings.com or follow MMS on LinkedIn.

Job Description:

  • Operating as the lead point of contact for any and all matters specific to assigned accounts
  • Building and maintaining strong, long-lasting customer relationships
  • Overseeing customer account management, including negotiating MSAs and contracts to maximize profitability
  • Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensuring timely and successful delivery of our service lines according to customer needs and objectives working in partnership with Project Management and Service Lines
  • Clearly communicating the progress of monthly/ quarterly initiatives to internal and external stakeholders
  • Developing and maintaining Strategic Account Plan for each assigned account to include Operational Delivery objectives, Financial objectives, Key Metrics/ SLAs, relationship mapping, competitor analysis, etc.
  • Developing new business with existing customers and/or identify areas for improvement to meet sales targets
  • Managing issue escalations with assigned customers
  • Developing/ enhancing/ managing governance structure with assigned accounts

Requirements:

  • Bachelors Degree in Science, Business Administration, Sales or relevant field
  • 10 years of experience in Account Management or related field
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Project Manager or relevant role
  • Proven work experience in life sciences industry – CRO, pharma, biotech, other service provider
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software, and MS Office (particularly MS PowerPoint, MS Word, MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills

Powered by JazzHR

TzwJ7IL5vl



  • Princeton, United States Educational Testing Service Full time

    Works with Functional Centers of Excellence to manage day-to-day operations of an existing product. Directly accountable for management of the operations for assigned product of lower size, and/or complexity working directly with Product Owner and Se Operations, Director, Associate, Product Owner, Management, Operation, Technology


  • Princeton, New Jersey, United States Coface North America Insurance Full time

    Job DetailsJob Location New Jersey - Princeton, NJ Remote Type Hybrid DescriptionWHO WE ARE In an era of rapid change, determining the creditworthiness of customers can be tricky. For companies selling internationally, distinguishing a good customer from a potentially bad one is even more difficult. At Coface, our credit information services are designed to...


  • Princeton, United States Ascendis Pharma Full time

    HybridPrinceton, New Jersey, United StatesCommercial, Commercial USFull timeSPTJOP Description Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology. Here at Ascendis, we pride ourselves on exceptional...


  • Princeton, United States Integra LifeSciences Full time

    Changing lives. Building Careers. Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes. Director, Accounts...


  • Princeton, United States Certara USA, LLC Full time

    Certara USA, LLC Associate Director, US Access Strategy Princeton , New Jersey Apply Now The Associate Director (AD), US Access Strategy is a senior consultant role within Certara's US Evidence and Access team. The AD will have autonomous leadership of project teams and client accounts. Associate Directors lead the delivery of multiple simultaneous client...


  • Princeton, United States Bristol-Myers Squibb Company Full time

    Associate Director, Finance Resource Management - ICN page is loaded Associate Director, Finance Resource Management - ICN Apply locations Princeton - NJ - US time type Full time posted on Posted 24 Days Ago job requisition id R1581825 Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But...


  • Princeton, New Jersey, United States Integra LifeSciences Full time

    Changing lives. Building Careers.Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what's possible and making headway to help improve outcomes.Director, Accounts Receivable is a...


  • Princeton, New Jersey, United States InsideHigherEd Full time

    OverviewThe Senior Associate Director- Internal Controls and Financial Analysis is a hands-on leader who reports to and assists the Senior Associate Controller in monitoring and ensuring an effective system of internal controls over financial reporting. The Senior Associate Director is responsible for the documentation of business processes that enable...


  • Princeton, United States Bristol-Myers Squibb Full time

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...


  • Princeton, United States Bristol-Myers Squibb Full time

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...


  • Princeton, United States CareerBuilder Full time

    Job Summary We are seeking a highly skilled and experienced Manager of Key Account Directors to lead our Key Account Director team. The ideal candidate will have a proven track record of success in pharmaceutical/biotech leadership, with a strong focus on strategic account management and a proven track record of driving top line success. This role will be...


  • Princeton, New Jersey, United States Bristol-Myers Squibb Company Full time

    Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...


  • Princeton, United States UroGen Full time

    Job DescriptionJob DescriptionSalary: $220K to $250K/AnnualJob Summary We are seeking a highly skilled and experienced Manager of Key Account Directors to lead our Key Account Director team. The ideal candidate will have a proven track record of success in pharmaceutical/biotech leadership, with a strong focus on strategic account management and a proven...

  • Associate Director

    4 weeks ago


    Princeton, New Jersey, United States Novo Nordisk Full time

    About the Department Novo Nordisk, a global health care company, is committed to discovering and developing innovative medicines to help people living with diabetes lead longer, healthier lives. To support this, Novo Nordisk is conducting research on stem cell therapy. Stem cell research raises hopes for improved treatment of Type 1 Diabetes and for future...


  • Princeton, United States Bristol Myers Squibb Full time

    Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...


  • Princeton, United States Bristol-Myers Squibb Company Full time

    Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...


  • Princeton, United States Bristol-Myers Squibb Full time

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...


  • Princeton, United States Bristol-Myers Squibb Full time

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...


  • Princeton, United States InsideHigherEd Full time

    OverviewThe Senior Associate Director- Internal Controls and Financial Analysis is a hands-on leader who reports to and assists the Senior Associate Controller in monitoring and ensuring an effective system of internal controls over financial reporting.  The Senior Associate Director is responsible for the documentation of business processes that enable...


  • Princeton, United States Bristol Myers Squibb Company Full time

    Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...