Director, Accounts Receivable

6 days ago

Princeton, New Jersey, United States Integra LifeSciences Full time
Changing lives. Building Careers.


Joining us is a chance for you to do important work that creates change and shapes the future of healthcare.

Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what's possible and making headway to help improve outcomes.

Director, Accounts Receivable is a senior management position in a Global Business Services (GBS) model. This role is responsible for Accounts Receivable, including Collections, Credit Risk and Cash Applications, globally. Driving improvements in cash flow while limiting bad debt losses is the primary responsibility of this role. The Director oversees a specific functional area or process within the organization's shared services center. They are responsible for managing and coordinating the delivery of services within their designated process area.

They are responsible for overseeing and improving specific business processes across an entire organization, ensuring standardization, optimization, and alignment with organizational objectives.


Responsibilities:

  • Lead a team of 35 Managers and Supervisors with direct and outsourced teams of 30+ resources; plan, develop and direct all aspects of the operations.
  • Responsible for overall performance of Accounts Receivable; Directly or through a partnership with the Business Process Outsourcer, deliver on service levels (SLAs) and key performance indicators (KPIs).
  • Implement monitoring systems and tools to track process performance, identify bottlenecks or inefficiencies, and report on performance to relevant stakeholders.
  • Responsible for designing, implementing, and optimizing the specific process within the organization; Analyze existing processes, identify areas for improvement, and develop strategies to enhance efficiency, effectiveness, and quality.
  • Collaborate with stakeholders across different regions, departments, and levels of the organization to ensure alignment and buyin for the process; engage with senior executives and functional teams to understand their needs, gather feedback, and address concerns; act as a liaison between stakeholders and drive consensus on process improvements or changes.
  • Establish and maintain the governance framework; define process standards, policies, and procedures to ensure consistency and compliance across regions or departments; Set guidelines for process documentation, monitoring, and control.
  • Ensures that the process is welldocumented and easily accessible to all stakeholders; review and approve process documentation, including standard operating procedures (SOPs), work instructions, and process flows; review and approve training materials to ensure that employees across regions or departments have a clear understanding of the process and their roles within it.
  • Lead or facilitate process improvement projects, encouraging innovation, and seeking opportunities for automation, digitization, and standardization; Engage with process owners and stakeholders to identify pain points, gather feedback, and implement best practices across regions or departments.
  • Manage change associated with process improvements; communicate changes effectively, manage resistance, and support stakeholders through the transition; Provide training, guidance, and resources to ensure a smooth adoption of new processes or technologies.
  • Identify and manage risks associated with the process; ensure that processes are compliant with relevant regulations, industry standards, and internal policies; implement controls and mechanisms to mitigate risks and conduct periodic audits to ensure adherence to compliance requirements.
  • Collaborate with IT teams to leverage technology solutions and automation to enhance process efficiency and effectiveness; identify technology needs, evaluate and select appropriate tools, and oversee the implementation and integration of technology solutions into the process.
  • Build and maintain relationships with external partners, vendors, or service providers relevant to the process; ensure effective communication, negotiate contracts or agreements, and monitor the performance of external entities to ensure service levels and quality standards are met.
  • Key contributor in companywide projects or teams supporting the growth strategy and business priorities.

Qualifications:
Bachelor's degree in a relevant field such as business administration, management, finance, or a related discipline

  • 12+ years extensive experience in Finance, Accounts Receivable or related field
  • 10+ years of experience leading a team
  • Minimum of 3 years prior experience in managing the delivery of services in an outsourcing relationship.
  • Track record of process ownership, process improvement, and driving operational excellence.
  • Ability to work across multiple functions or departments to streamline processes, standardize practices, and drive process efficiency; experience collaborating with stakeholde

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