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Customer Ambassador

2 months ago

Huntington Beach, United States Experiential Group Full time
Job DescriptionJob Description

As a Customer Ambassador on our team, you will be the face of our clients brands throughout their target customer base in the Huntington Beach area. As a Customer Ambassador, you will be a part of executing direct customer outreach and assist with enrolling new customers on behalf of our clients. The ideal candidate will have previous experience in a customer facing retail or hospitality based role.

The responsibilities and tasks of the Customer Ambassador include:

  • Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
  • Keeping a record of customer interactions, processed orders, and service schedules
  • Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
  • Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
  • Managing a team of Junior Customer Service Representatives

We want someone in the Customer Ambassador role whose qualifications consist of:

  • A high school diploma
  • At least one year in a customer facing role
  • Ability to recognize, apply and explain your product or service knowledge
  • Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
  • An effective problem solver
  • Outgoing personality with a passion for helping others
  • Passion for increasing in-person hospitality skill set to build better relationships
  • Excellent communications skills


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