Office Manager

4 weeks ago


New York, United States The Learning Experience #262 Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Office Managers at The Learning Experience are responsible for the operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:


BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

  • Answer phones both internal and external calls with a strong focus on positive interaction and navigate solutions in the moment to calls and questions.
  • Assist the Administrative Team in managing the daily schedules.
  • Assist in managing paperwork for children's files, including immunizations, accident-incident reports, etc.
  • Input children's information into childcare management system; manage updates to the children's files.
  • Attend staff meetings and on-going training opportunities.
  • Ensure confidentiality of sensitive information.
  • Maintain all required credentials necessary for the role.
  • Forecasts future enrollment based on annual graduation
  • Willing to do a 9-6 schedule
CUSTOMER ENGAGEMENT

  • Executes marketing brand campaigns within the center and implements local marketing activities.
  • Effectively uses social media channels for parent engagement and retention
  • Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
  • Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
  • Has a strong understanding of the childcare offerings within the community
  • Maintains the lead tracking portal and customer database
  • Coordinates the registration process and maintains customer and employee information in center systems
  • Responsible for communications to families (i.e. billing, newsletters)
  • Plans and manages budget for parent pleasers
  • Perform additional duties as assigned by management as per program needs; duties not limited to above description.


Qualifications:


  • Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting and/or childcare setting
  • Ability to maintain strong relationships with families and team members
  • Kind and positive demeanor
  • Must have a High School degree or equivalent
  • Excellent verbal, written and interpersonal communication skills
  • Exceptional time management, organizational, analytical and problem-solving skills.
  • Demonstrated ability to handle multiple tasks in a fast-paced environment.
  • Highly detail-oriented and organized.
  • Previous experience working in administration in a childcare facility preferred.




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