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ICMS Program Manager
3 months ago
WHY WORK FOR US?
We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live.
If you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time to issues of racial and social justice. We prioritize your work/life balance and provide various scheduling options in addition to generous time off, health, and wellness benefits and we're committed to helping you reach your potential by providing opportunities for professional growth across the state.
JR 4583
ICMS Program Manager
Los Angeles, CA 90004
Salary: $68,831 to $83,595 per year
Pay Frequency: 24 Pay Periods Per Year
Full Time
Exempt
Driving Required
PATH is seeking candidates with leadership experience in homeless services to join our ICMS team as the Program Manager, working out of our main office on Madison Avenue in Los Angeles, California. This position oversees our new scattered-site program, Law Enforcement Assisted Diversion (LEAD).
ABOUT THE ICMS PROGRAM
PATH's Intensive Case Management Services (ICMS) Programs provide long-term supportive services to individuals experiencing homelessness that have been referred by the Department Health Services (DHS). These individuals have been identified by the DHS as potential beneficiaries of intensive support because of their active homeless status, heavy utilization of the hospital and outpatient system, chronic medical conditions and co-occurring disorders.
WHAT IS A PROGRAM MANAGER?
The Program Manager ensures the successful delivery of high-quality services within the ICMS programs by providing administrative oversight and supervisory leadership to the program staff through a hands-on, lead by example approach. Responsibilities of the Program Manager include:
- Case Management Support
- Carrying a small caseload of more challenging and complex clients
- Providing field-based case management and service coordination designed to assist residents with stabilizing in housing
- Overseeing service delivery by providing supervision to program staff, facilitating case consultation, guiding delivery, and providing support with complex or challenging issues
- Program Management & Oversight
- Working with team supervisors to ensure the successful implementation, coordination of participant services, achievement of program performance measures and service evaluations
- Partnering with the Quality Assurance Department to implement policies, procedures and practices that ensure the delivery of quality services that are in compliance with contractual obligations and agency standards.
- Assisting with and conducting supervisory meetings
- Providing regular feedback, guidance and training to program staff
- Program Outreach
- Representing PATH and the ICMS program within the community, at provider meetings, and at events
- Program Administration & Compliance
- Ensuring that all documentation standards set forth by the program contract and PATH polices are maintained through monitoring and regular audits
- Collaborating with the Quality Assurance Department to educate and coach staff on proper documentation
- Assisting with the completion and submission of program and contract reports as required by PATH, DHS, and other partners
- Program Development & Evaluation
- Serving as a liaison between the program and funder to ensure system level barriers are reduced through innovating and implementing strategies that are in alignment with the contract scope
- Utilizing program level data to assess and manage program staff performance and participant outcomes
WHAT YOU BRING
We're looking for candidates with:
- Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
- Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
- Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
- Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
- Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
- Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.
PREFERRED QUALIFICATIONS
The following education and professional experience is preferred:
- Three (3) years of experience in healthcare, case management, homeless services or working with vulnerable populations.
- One (1) year of supervisory experience in homeless services or related social services field strongly preferred.
MINIMUM QUALIFICATIONS
- Two (2) years of experience in healthcare, case management, homeless services or working with vulnerable populations.
MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:
- Have employment eligibility verification
- Have or be able and willing to obtain CPR/First Aid training
- Successfully complete the following as a condition of hire:
- Tuberculosis Test
- Background Screening
- Drug Test
DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:
- Have reliable transportation
- A valid driver's license
- Proof of insurance and ownership for personal vehicles used during work duties
- The ability to qualify for PATH's insurance coverage
EMPLOYMENT ELIGIBILITY
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
FLEXIBLE WORK
We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.
WHAT WE OFFER
In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.
READY TO MAKE A DIFFERENCE THROUGH ACTION?
If this position sounds like a fit, please submit your application today. A resume is required.
PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.
