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Account Manager

3 months ago

Cincinnati, United States Coronis Health Full time
Job DescriptionJob Description

Job Title: Account Manager

Department: FQHC

Supervisor: Director of FQHC

FLSA Classification: Non-Exempt


You will be part of a team of dynamic leaders at Coronis Health, LLC , a company dedicated to the successful revenue management of Federally Qualified Health Center’s (FQHC’s). The Account Manager is a leader and member of our Revenue Cycle Team and is responsible for maximizing the collection of medical services payments from individual clients, vendors and providers. Success will be measured, in part, by a reduction in claims denials and an increase in reimbursements.

Essential Duties & Responsibilities:

  • Acting as liaison between Billing Clients and Operations Team, assuring normalized and proficient information exchange.
  • Receipt of charges and payments by Data Entry in accordance with expectations (e.g., daily, twice weekly depending on the client).
  • Interfacing daily with internal Departments (including The Operations Team), regarding billing operational issues which cannot be resolved independently.
  • Interfacing daily with Billing Client inquiries / concerns such as:
  • Reporting requests, financial questions, reviewing patient accounts, providing guidance and direction as needed.
  • Quality concerns, issues and/or errors identified that were performed by The Operations/Support Team(s).
  • Escalating the reoccurrence of Operations or Support issues and errors to the Operations & Support Supervisor.
  • Monitoring the progression of charges and payments throughout the month, keeping on track per client stats, through client communication, training and supervision.
  • Overseeing all denied claims; acting as liaison between Clients and The Operations Team, primarily for information exchange but also to seek avoidable trends.
  • Maintaining and recording weekly conference call logs between Coronis and Clinic Management (C-level in attendance or copied on notes via email), to address unresolved operational issues and concerns which are negatively impacting the maintenance of normalized cash flow; proposing processes and policies to improve multiple workflows.
  • Responsible for inbound patient and client phone calls.
  • Working with The Operations Team and Billing Clients to reach the company’s goal of closing each month by the 5th business day.
  • Preparing multiple month-end reports; entering monthly financial data and accounts receivable data into multiple spreadsheets.
  • Identifying accounts receivable factors that contribute to the age/days of the A/R and working to resolve such items.
  • Participating in Monthly Presentation (WebEx) Meetings presented by Coronis Revenue Cycle Director, taking notes and ownership of appropriate follow-up items.
  • Assisting The Revenue Cycle Director with preparation of the Monthly Presentation by providing successes and challenges for the month, answering questions, etc.
  • Account Manager Responsibilities (in addition to responsibilities listed above) ∙ Acting as a resource to other team members (first line of questions).
  • Participating in new hire training.
  • Assisting in the oversight of other accounts within the team, providing assistance in identifying and resolving AR issues and concerns, ensuring the team is meeting goals. ∙ Providing back-up to accounts due to PTO and leaves.
  • Developing expertise in multiple PM systems.
  • Identifying areas for improved processing, staffing and team work load distribution, along with the guidance of Team Lead.
  • Providing other back-up assistance for Team Lead, as needed.

Supervisory Responsibilities:

  • Providing limited supervision to The Operations, Account Associates and RCM Support staff, through motivation, direction, review and feedback of assigned tasks.
  • Supervising in both their work assignments and performance development. ∙ Account Managers are supervised by and report to their specific Team Lead.
  • Other Duties and Responsibilities:
  • Complying with HIPAA policies, practices, and procedures.
  • Participating in proactive team efforts to achieve departmental and company goals. ∙ Providing leadership to others through example and sharing of knowledge/skill. ∙ Performing other duties as assigned.
  • Maintaining and documenting rules, procedures and instructions for each Billing Client for all areas (Account Manager tasks, Support staff tasks, Operations staff tasks, client policies, etc.).

Summary of Qualifications:

Education and Experience:

  • Associate degree (AA) or equivalent from a two-year college or technical school and 3+ years’ experience in healthcare billing and direct client interaction required; may be substituted with equivalent combination of education and experience. Medical Billing (and/or Coding) Certificate preferred.
  • Proven ability to work independently requiring minimal supervision and direction.
  • Effective communication with clients and operations team.
  • Positive relationships with clients, operations and internal staff.
  • Ability to effectively communicate issues and concerns to team lead, including quantifying issues and identifying effective solutions.
  • Effectively managing processes, including the timely resolution of exceptions, with minimal backlog.
  • AR results consistently meeting targets and/or an ability to identify, quantify and address stressors independently.
  • Minimal adverse account incidents (credits, client escalations, major re-work projects). ∙ Effectively prioritizing work and client needs
  • An increased responsibility (increased numbers of accounts and/or encounter management).
  • A desire to learn and create effective processes.
  • Specialized Knowledge/Skills:
  • Proficient communicator, both verbally, interpersonally and written.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Strong organizational skills and attention to detail.
  • Skilled to prioritize, organize and delegate assignments; handle multiple, simultaneous, competing projects.
  • Ability to perform intermediate math.
  • Capable of dealing with frequent interruptions.
  • Knowledgeable of keyboarding and Windows Office products (e.g. Word, Excel, Outlook, etc.), as well as understanding Medical Billing software.
  • Bilingual -English/Spanish - a plus.

Physical Requirements:

Necessitates fine motor skills; occasionally requiring pushing, pulling, lifting and carrying up to 15 lbs. Must be able to use a computer, including keyboard and telephone, during peak activity periods, in excess of 8 hours per day and/or 40 hours per week. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Benefits: As an eligible employee, you will receive a competitive salary and optional benefits including medical, dental and vision insurance, short and long-term disability coverage, life insurance, retirement plans, paid time off and paid holidays.

Coronis Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.