Client Manager

7 days ago

Madison, United States Eurofins USA Food Testing Full time
Job DescriptionJob DescriptionCompany Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

Job Description

Essential Duties and Responsibilities:

  • Demonstrates and promotes the company vision
  • Regular attendance and punctuality
  • Provides project management for ongoing client sample programs through daily customer communication and contact. 
  • Be an internal liaison for clients so they only need to contact one person.
  • Sells the business unit’s capabilities and differentiation frameworks.
  • Recognizes and communicates sales opportunities for other business units.
  • Empowered to make decisions on behalf of clients to provide superior service.
  • Provides information for clients (e.g. Quoting, Capabilities, Status, Sample Submission)
  • Assists Vice President, EN with managing various aspects of quote, proposal and RFI development for assigned opportunities.
  • Onboard new clients by asking appropriate questions, quoting and providing EOL training
  • Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.
  • Provides support for other Client Manager/Client Service Specialist when needed (e.g. absence, workload adjustment, site and regional balancing)
  • Coordinates conference calls with clients and other areas of Eurofins as needed.
  • Contributes to assigned process improvement projects and supports implementation when needed
  • Providing reports and analysis of department metrics and management information
  • Developing and/or improving standard functional process/procedures
  • Interfaces with key clients to establish mutually important performance measures.
  • Troubleshoot problems and provide input to staffing requirements and staff issues.
  • Drives process improvement initiatives.
  • Trains, mentors, and coaches others with data analysis and use of statistical tools and process excellence techniques.
  • Enhances project management skills and techniques; is able to manage multiple priorities effectively and meet commitments in an accurate and timely manner
  • Develops and communicates business cases to support recommendations for change and develops controls to monitor the progress associated with implementation of the recommended changes.
  • Contributes towards a cohesive team environment.
  • Performs other related duties as assigned.
  • Performs other duties as assigned
Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements below are representative of the knowledge, skill or ability required.

  • Bachelor’s degree in a scientific, business or related field (or equivalent work experience)
  • 2+ years of direct food testing, high intensity customer service, or other business-related experience
  • Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
  • Thick-skinned – ability to receive and deliver difficult news
  • Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
  • Demonstrated ability to plan, multi-task and prioritize
  • Demonstrated teamwork, communication (written and verbal), and organizational skills
  • Ability to work independently
  • Knowledge of other software applications (i.e. CRM, NIMS, CLQ, CLO, EOL, Tableau, CLIP) preferred
  • Ability to work to multiple deadlines
  • Ability to learn technical chemistry and microbiology testing requirements
  • Ability to communicate appropriately and effectively with internal and external clients
  • Positive attitude and sense of urgency
  • Experience in a scientific or logistics environment is heavily weighted
  • Act in a professional manner at all times including professional attire on client video calls and visits
  • Knowledge of infant formula regulations preferred

Other Factors: 

  • Flexibility to participate in meetings across various time zones outside core working hours
  • Occasionally working extended hours in order to adhere to client deliverable timelines
  • Domestic travel may be necessary
    • % of time: 0-25
    • % that requires overnight: 1/2 of total
    • Travel primarily to where: Client Offices, Sales Meetings, Other Eurofins locations, Trade Shows/Conferences as applicable


Additional Information

What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your data: 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

  • Client Manager

    1 week ago

    Madison, United States Eurofins Horti Full time

    Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain...

  • Client Manager

    Found in: Resume Library US A2 - 7 days ago

    Madison, Wisconsin, United States Eurofins USA Food Testing Full time

    Job Description Essential Duties and Responsibilities: Demonstrates and promotes the company vision Regular attendance and punctuality Provides project management for ongoing client sample programs through daily customer communication and contact.  Be an internal liaison for clients so they only need to contact one person. Sells the business unit’s...

  • Employee Benefits Client Manager II

    7 days ago

    Madison, United States Wisconsin Collaborative for Healthcare Quality Full time

    The OpportunityAre you ready to embark on a fulfilling career journey as an Employee Benefits Client Manager? If you're passionate about providing exceptional client service, building strong client relationships, and have a knack for problem-solving, this is the opportunity for you.In this role, you'll be at the forefront of supporting our sales efforts,...

  • Employee Benefits Client Manager

    1 week ago

    Madison, United States M3ins Full time

    Employee Benefits Client Manager - Small Business Essential Functions and Responsibilities: Provide service on assigned book(s) of business (or clients) by organizing internal resources and delegating work utilizing appropriate resources with direction from Client Executive (CE). Respond promptly and accurately to clients’ service needs. Build and maintain...

  • Employee Benefits Senior Client Manager II

    1 week ago

    Madison, United States Wisconsin Collaborative for Healthcare Quality Full time

    The OpportunityAre you ready to take your career in client management to the next level? As a Senior Client Manager II, you'll be at the forefront of building and nurturing client relationships, using your insurance know-how, dynamic communication skills, and strong leadership skills. Leading client meetings independently and alongside Client Executives,...

  • Client Accounting Supervisor

    7 days ago

    Madison, United States Sterling Freeman Full time

    Oversee Client Accounting Work with Small to Mid-Sized Private Companies in multiple industries. Gain understanding of clients’ needs and expectations, people, accounting and bookkeeping systems; their industry and specific challenges. Prepare financial statements. Transaction processing, bill payment, processing AP & AR, and bookkeeping. Prepare payroll...

  • Client Services Specialist

    2 weeks ago

    Madison, United States Cooperative Funeral Fund, Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated Client Services Specialist to join our team. As a member of CFF’s team, you will be responsible for managing all touchpoints with clients to provide superior customer experiences. Interactions will be over the phone, through e-mail correspondence, and by following up with appropriate documentation....

  • Client Success Representative

    2 weeks ago

    Madison, United States Understory, Inc. Full time

    Job DescriptionJob DescriptionHave you consistently bridged the gap between businesses and their clients, creating lasting relationships and ensuring unparalleled service delivery? Do you thrive in fast-paced, client-centric environments where every interaction matters? If the answer is yes, we invite you to elevate your career with us at Understory.As a...

  • Client Services Specialist

    5 days ago

    Madison, United States CareerBuilder Full time

    Job Description Job Description We are seeking a Client Services Specialist to join our team! You will be responsible for helping clients by providing service information on the phone, through email and mailed letters. Responsibilities: Handle customer inquiries and complaints Provide information about their accounts Troubleshoot and resolve issues and...

  • Client Service Associate

    4 days ago

    Madison, United States The QTI Group Full time

    SummaryThe QTI Group is partnering with Resonant Capital Advisors to hire a Client Service Associate (CSA) to join their team. Resonant Capital Advisors is a privately held, innovative, and growing Registered Investment Advisor (RIA) firm that provides planning, investment, and advisory services to individual and institutional clients. Bring your financial...

  • Client Services Associate

    1 week ago

    Madison, United States The QTI Group Full time

    The QTI Group is partnering with Resonant Capital Advisors to hire a Client Service Associate (CSA) to join their team. Resonant Capital Advisors is a privately held, innovative, and growing Registered Investment Advisor (RIA) firm that provides planning, investment, and advisory services to individual and institutional clients. Bring your financial...

  • Client Services Associate

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Madison, United States The QTI Group Full time

    The QTI Group is partnering with Resonant Capital Advisors to hire a Client Service Associate (CSA) to join their team. Resonant Capital Advisors is a privately held, innovative, and growing Registered Investment Advisor (RIA) firm that provides planning, investment, and advisory services to individual and institutional clients. Bring your financial services...

  • Client Services Associate

    Found in: Appcast US C2 - 1 week ago

    Madison, United States The QTI Group Full time

    The QTI Group is partnering with Resonant Capital Advisors to hire a Client Service Associate (CSA) to join their team. Resonant Capital Advisors is a privately held, innovative, and growing Registered Investment Advisor (RIA) firm that provides planning, investment, and advisory services to individual and institutional clients. Bring your financial services...

  • Project Manager

    2 weeks ago

    Madison, United States Atmosphere Commercial Interiors Full time

    Job DescriptionJob DescriptionDescription:Are you a dynamic individual with the ability to lead a project/team in superior execution of client expectations? Do you have the capacity for managing multiple competing demands, building positive relationships and providing impeccable follow-through? If so, then please consider applying to be part of our amazing...

  • Project Manager

    2 weeks ago

    Madison, United States Codeworks L.L.C Full time

    Job DescriptionJob Descriptionhe Project Manager has overall leadership responsibility for the planning and delivery of moderately complex internal, product development, and client projects. This position requires a high level of leadership, planning, communication skills and problem solving skills. The Project Manager is responsible for ongoing productive...

  • Accounting Senior Manager

    3 days ago

    Madison, United States SVA Inc Full time

    SVA is looking for a Senior Manager to join our growing Management Advisory Services / Tax team in our Madison, WI location. This is the opportunity you have been looking for! In this role, you will refine your skills across several industries, find your passion and the perfect fit. You will benefit from continuous learning through client-facing interactions...

  • Strategic Account Manager

    7 days ago

    Madison, United States Clarity Software Solutions Full time

    Job DescriptionJob DescriptionStrategic Account ManagerAt Clarity, we pave the way to a seamless solution for healthcare document management for our clients, as they navigate through the evolving healthcare industry and increase member engagement.We Offer:Competitive compensation.A full benefits suite including Medical/Dental & Vision plans.401k with company...

  • Digital Account Manager

    6 days ago

    Madison, United States CareerBuilder Full time

    Best Version Media (BVM) strengthens communities and connects local businesses to customers with innovative print and digital advertising solutions. Our vision is to unite the hearts and minds of communities one person, one home, one business at a time. Are you an experienced digital professional with a knack for building and maintaining long-term client...

  • Digital Account Manager

    7 days ago

    Madison, United States Best Version Media Full time

    Best Version Media (BVM) strengthens communities and connects local businesses to customers with innovative print and digital advertising solutions. Our vision is to unite the hearts and minds of communities one person, one home, one business at a time.Are you an experienced digital professional with a knack for building and maintaining long-term client...

  • Accounting Senior Manager

    1 week ago

    Madison, United States SVA Inc Full time

    SVA is looking for a Senior Manager to join our growing Management Advisory Services / Tax team in our Madison, WI location. This is the opportunity you have been looking for! In this role, you will refine your skills across several industries, find your passion and the perfect fit. You will benefit from continuous learning through client-facing interactions...