Client Services Specialist

3 weeks ago


Madison, United States CareerBuilder Full time

Job Description

Job Description

We are seeking a Client Services Specialist to join our team You will be responsible for helping clients by providing service information on the phone, through email and mailed letters.

Responsibilities:
Handle customer inquiries and complaints
Provide information about their accounts
Troubleshoot and resolve issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the services offered
Processing of online bank deposit
Generation of client confirmation letters
Qualifications:
Previous experience in customer service or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Proficient in Microsoft Word/Google Docs and Microsoft Excel/Google Sheets
Company Description Funeral and Cemetery Trust Management Firm

Company Description

Funeral and Cemetery Trust Management Firm
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