Account Manager Support Representative
5 days ago
Job Description
As an Account Representative, you'll play a crucial role in managing client accounts, identifying new opportunities, and ensuring smooth day-to-day operations. You’ll be the first point of contact for client inquiries, providing updates, resolving issues, and ensuring satisfaction at every step.
This role is ideal for someone who thrives in a fast-paced environment, loves problem-solving, and is passionate about delivering top-notch customer service. If you’re ready to make an impact and grow your career, this is the perfect opportunity for you
Who we are:
Compex is the nation’s leading record retrieval provider. We serve thousands of law firms and the largest insurance carriers to provide record retrieval, record summarization, IME interface, and deposition reporting solutions that reduce cost and cycle time. We empower our clients to make faster, more informed decisions by streamlining across claims, legal, and third parties. We emphasize innovation, world-class delivery and leading-edge thinking as a competitive advantage in delivering solutions to our clients and markets. We are on a strong continued growth trajectory and advancing our technology strategy is key to our future success.
Key responsibilities:
- Identifying client expansion opportunities within the existing footprint/book of business assigned to them.
- Identifying new opportunities within the geographic footprint and refer to the Regional Sales Manager.
- Providing onsite client updates, research, and statuses. Locates missing data and order acceptance.
- Responding to clients’ inquiries as the initial point of contact for troubleshooting or triaging questions and concerns.
- Reviewing medical records to ensure all additional providers identified are entered per client request.
- Managing the creation and completion of the IMR and CMR processes to maximize revenue for assigned clients.
Qualifications:
- 2+ years of experience managing client relationships
- Bachelor’s degree in business or related field preferred
- Strong communication skills with the ability to build relationships with stakeholders throughout the organization.
- Outgoing and positive disposition.
Why Compex
- Casual dress code
- Great co-workers
- Amazing benefits
- Referral Program
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