Designer/Customer Experience Specialist

2 weeks ago


Birmingham, United States Signature Homes NSH Corp Full time
Job DescriptionJob Description

Designer/ Customer Experience Specialist

Signature Homes is a 100% employee-owned company operating in both Birmingham, AL and Nashville, TN. Our mission as a company is to enhance the lives of our homeowners by creating great communities, understanding their lifestyles, and providing a world class building experience. We are a company full of passionate, hard-working people that focus on teamwork, serving our customers, and constantly innovating our product.

Signature Homes is currently seeking a Designer/Customer Experience Specialist in our Birmingham, AL market.

  • Do you have a passion for Design?
  • Do you love working in a team environment?
  • Are you an outgoing, socially poised person who excels at building relationships?
  • Do you thrive when each day is different, holds new challenges, and multitasking is a necessity?
  • Can you follow a proven system and checklist to produce work that is accurate and on time?

We are looking for a design and customer service-minded team player This role requires someone who will take ownership of the customer experience and who can guide homeowners to create a beautiful and well-designed new home. Additionally, we’re looking for someone who constantly strives to surpass expectations, delivering world-class customer service. The ideal candidate will be able to focus on multiple tasks at once and possess keen attention to detail to ensure all tasks are completed accurately.

Responsibilities:

  • Lead design appointments
  • Deliver WOW through world class customer service
  • Run and schedule appointments
  • Walk all homes under construction and check installations
  • Provide updates to homeowners throughout the construction process
  • Produce accurate and timely paperwork

Qualifications:

  • 2-3 years design field and/or customer service experience highly preferred
  • Associate’s or bachelor’s degree in interior design or related field preferred
  • Excellent verbal and written communication skills




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