Phone Concierge

Phone Concierge Job Description

Job Summary: We are looking for a friendly, personable, and outgoing local candidate to answer the phone at our ever-growing Annapolis Cannabis dispensary. The ideal candidate will be able to provide exceptional customer service to our patients while maintaining the upmost professionalism.

*MUST HAVE FULL-TIME OPEN AVAILABILITY*

Requirements:

• High school or equivalent (Required)
• Must be at least age 21.
• Must successfully pass criminal background check.
• One to two years demonstrated work experience in customer service and/or sales, in a fast paced, demanding retail environment.
• Positive attitude in high volume sales settings.
• Success working closely with many different personality types.
• Excellent communication and interpersonal skills including ability to speak and work proactively with customers and staff.
• Organized and flexible, with a team-player mindset.
• Attention to detail.

Responsibilities:

• Greet and assist patients that call into the dispensary and provide them with a positive impression of the organization.
• Must be able to use multiple websites to find answers for the patients calling in about delivery, product inventory, help placing orders etc.
• Provide exceptional customer service to every patient or prospective patient that calls in.
• The ability to verify every patient's identity while following all HIPAA regulations.
• Ability to answer and manage multiple phone calls at a time.
• Organization and ability to work in a fast-paced environment, dealing with multiple tasks at once, able to prioritize responsibilities.
• Detail Oriented; Attention to detail when entering patient information and collecting data.
• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism.
• Direct guests to the appropriate websites or departments as needed while doing your best to answer all their questions before transferring.
• Assist with other related clerical duties such as photocopying, faxing, filing, and collating.

Job Types: Full-time

Pay: $20 per hour