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Bilingual Front Desk

4 months ago

Houston, United States GPI Real Estate Management Full time
Job DescriptionJob DescriptionSummary: 
We are looking for a friendly and customer-focused Bilingual Front Desk Associate to join our team. The ideal candidate will have excellent communication skills and a passion for providing top-notch customer service. While proficiency in Chinese is preferred, it is not required. We welcome motivated individuals eager to learn and grow in a hospitality environment similar to working at a hotel or Airbnb. Prior experience is not required.

Key Responsibilities:
  • Greet and welcome guests, ensuring a positive first impression.
  • Handle phone calls and respond to inquiries in a professional and courteous manner.
  • Assist guests with check-in and check-out procedures.
  • Manage reservations and ensure accurate record-keeping.
  • Address and resolve guest concerns and complaints promptly and effectively.
  • Provide information about the property, local attractions, and services.
  • Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Perform administrative tasks such as filing, data entry, and handling correspondence.
Qualifications:
  • Proficiency in both English and Chinese is preferred.
  • Excellent customer service skills.
  • Ability to multitask and manage time effectively.
  • Basic computer skills and familiarity with Microsoft Office.
  • High school diploma or equivalent.
  • Positive attitude and professional appearance.
Benefits:
  • Competitive hourly wage.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Friendly and supportive work environment.
If you are a motivated individual with a passion for customer service and hospitality, we would love to hear from you. No prior experience is required. GPI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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