Customer Service Representative I

2 weeks ago


San Antonio, United States Mercury General Full time

** Customer Service Representative I**

**Job Category****:** Call Center **Requisition Number****:** CUSTO007318 Showing 1 location **Job Details**

**Description**

****Our next training class is starting on October 25th****

The primary job function is to work in a fast-pace professional call center environment providing excellent customer service to all customers on both inbound and outbound calls.

Essential Job Functions

* Takes first report claims calls, which typically involve all lines of company business. 90%

* Works and completes all applications and processes necessary to tend to customer issues.5%

* Utilizes basic understanding of products and systems to complete tasks independently. 5%

* Other functions may be assigned -

Qualifications/Competencies

Education:

* High School diploma or equivalent required

Experience: Describe the required/desired years and type of experience

* At least 1 year of call center and/or customer service experience

* Or equivalent combination of education and/or experience.

Knowledge and Skills: Describe any required/desired specialized knowledge, skills or abilities

* Must be able to learn and support Company policies and procedures.

* Professional conduct is essential to this position.

* Requires strong customer service skills and the ability to interact with internal and external customers in a professional manner.

* Requires efficient written and verbal communication skills.

* Must be able to work in fast-paced environment.

* Requires excellent teamwork skills.

* Basic computer skills and the ability to learn new software and applications required (i.e. Microsoft Office).

* The ability to multi-task and organize communications is preferred.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



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