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Sales Support Specialist

2 months ago

Woodbury, United States Phillip Jeffries Full time
Job DescriptionJob DescriptionSalary:

Phillip Jeffries is looking for a Sales Support Specialist to join our Sales Domestic team


We are currently seeking resumes for a Sales Support Specialist. The ideal candidate must be self motivated and driven individual to support our various sales representative. This role will work a hybrid schedule and report to our NY Showroom Manager.


What you will be doing:

Salesperson/Customer Support:

  • Acting as a key team member and supporting the sales team in order the help achieve PJ sales goals 
  • Coordinating with sales daily to gain alignment on how each day’s work will be executed 
  • Researching any data needed for the sales team to successfully land new customers and new orders 
  • Handling and responding to all client and sales team inquiries within the corporate standards
  • Handling customer product, service, order processing and order issues with the corporate standards, via phone, email, and chat  
  • Maintaining all IT systems  with up to date information on status of customers, orders and activities. 


Lead to Order Conversion:

  • Assist with converting leads to order by executing excellent follow up activities once there are a price quotes in the system 
  • Handling basic lead/order status issues to move each step to the next Phase 
  • Communication directly with sales, customer and operations where needed to convert leads to orders 


Order Entry:

  • Entering and processing customer price quotes, reservations, and or firm orders 
  • Processing customer payments and credits 
  • Create sample orders sent in directly from customers or by the sales team when they are unable to enter on the web.
  • Capture all leads from events, tradeshows, etc. into the proper systems 

 

Data Entry 

  • By keeping all systems (ERP, CRM, Customer Engagement System) up to date with status of customers, orders and activities 
  • By keeping all systems (ERP, CRM, Customer Engagement System) up to date with customer account and contact information 
  • By entering or editing any information in any system such that all parties know the status of a customer for the sake of handling the next step in the lead to order conversion 
  • By entering leads from events, tradeshows, etc. Into the proper systems 


Must have:


  • Minimum 2 years’ experience within customer service, sales, sales support, or a similar field 
  • You must be based in Long Island, New York
  • Experience supporting trade field sales preferred 
  • Experience with customer servicing tools preferred 
  • Strong written and verbal communication skills 
  • Sales Experience a Plus 
  • Interior Design Experience a Plus 
  • Must be passionate, driven, and humble individual
  • Outstanding communication skills, both written and verbal
  • Team player
  • Analytical skills
  • Customer-centric mentality
  • Proficient in MS Office


Why Phillip Jeffries?

 

As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.


Compensation Benefits:

  • Company bonus program
  • Annual Cost of Living Increase
  • Retirement Plan - company automatically contributes approximately 10% of your annual compensation


Health Benefits:

  • Medical Coverage – low cost to the employee ($30 per month)
    • Spouse/ Domestic Partner/ Civil Union Partner Coverage
    • Family Coverage
  • Health Reimbursement Account (HRA)
  • Prescription Plan
  • Dental and vision coverage
  • Tax advantages through Flexible Spending Accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars


Other PJ Perks & Benefits:

  • 16 Paid days off per calendar year
  • 10 Paid holidays
  • Detailed onboarding plans that outline 30/60/90 goals and trainings.
  • Earn Paid time off for community service - Up to 3 days per year
  • Employee Discount on PJ Wallcoverings


About Us:

Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years.  With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at www.phillipjeffries.com.

 

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.