Alumni Navigator

Summary/objective:

The Alumni Navigator provides case management, resource navigation, and coaching services for families moving out of and formerly residing in one of Warren Village’s campuses. This position requires strength-based assessment and planning with families in transition, utilization of community resources, and interventions with individuals that result in personal growth and self-sufficiency. Services include conducting alumni program intake, goal planning, resource and referral, and problem solving. Additionally, the Alumni Navigator will specialize in housing-related supports for Warren Village alumni and provides support for the success of the Alumni Program overall, including timely, accurate record keeping and data entry.

Warren Village recognizes that our backgrounds are broad and our talents are many, from different lived experiences. We value and leverage our differences to encompass and reflect the communities we serve. We align our policies, practices and resources so that people of all races, cultures, identities and socioeconomic status may feel valued and respected.

The starting schedule, equivalent to 40 hours per week, for this role, will be determined collaboratively between the employee and supervisor with subsequent schedule of four 10-hour days, Monday through Thursday, upon project launch in October 2024.

Essential Functions and Responsibilities:

• Case Management and Resource Navigation
• Conduct transition meetings with residents exiting one of Warren Village’s housing programs, including attending transition meeting with current Family Advocate. Provide orientation to the Alumni Program, as well as provide outreach and support at 30 and 90 days, post move out.
• Utilize trauma-sensitive coaching and 2Gen orientation in work with participants.
• Link alumni with existing community resources and systems that provide them with support, services, and opportunities to assist them moving towards economic and personal self-sufficiency, exhibiting resourcefulness and ensuring proper referrals are made in collaboration with internal and external resources.
• Provide short-term case management and navigation services for alumni families experiencing crisis or requesting additional ongoing support (may include home visits), particularly with a strong focus on supporting alumni in maintaining their housing, including staying apprised of and sharing housing-related resources and opportunities.
• Maintain a strong sense of emotional intelligence, reliability, and flexibility to navigate complex issues at any given time without judgement. Assists participants through problem solving, direct support, and intervention, as necessary.

• Mobility Mentoring Coaching Program
• Conduct detailed Bridge to Self-Sufficiency assessments to identify each family’s strengths and needs
• Utilize Bridge to Self-Sufficiency assessments to coach alumni in setting SMART (specific, measurable, achievable, relevant, and time-bound) goals related to upward economic mobility, including housing; budgeting; career and education; childcare; health care; and more.
• Utilizing Motivational Interviewing and a healing/trauma-Informed approach, coach alumni to develop plans in alignment with their goals and accomplish desired outcomes, initiating contact at 6-, 12- and 18- and 24-months intervals post move-out to offer support and to check on alumni progress towards goal completion and document progress on individualized plans.
• Alumni Program Support and Evaluation
• Ensure timely and accurate data collection and entry into data management systems and use data to evaluate effectiveness of program and drive decision-making.
• Attend and support Alumni Engagement network meetings as needed.
• Coordinate and collaborate with the Peer Resource Navigators as needed.
• Assist with alumni engagement opportunities such as Alumni Network meetings, Holiday Shop. and Back to School Drive.
• Support administration of the annual alumni survey and other data collection activities as needed.

Other duties as assigned.

Competencies:

• Commitment to the mission, goals and values of Warren Village.
• Strong belief in the principles of diversity, equity, and inclusion; the wisdom of lived experience; and the innate strengths and power of all people. Able to effectively facilitate meaningful dialogue within diverse groups and create spaces for shared learning and critical thinking.
• Ability to form professional working relationships with community members in an empathetic, respectful, and non-judgmental way and maintain a professional demeanor and uphold professional boundaries in all interactions, regardless of personal or emotional dynamics.
• Proficiency in trauma-informed care and motivational interviewing methodologies.
• Demonstrates flexibility and adaptability.
• Strong analytical and problem-solving skills, including conflict resolution.
• Commitment to integrity, discretion, and safeguarding confidential information.
• Demonstrated behaviors like punctuality, maintaining a professional appearance and displaying a positive and respectful attitude.
• Demonstrated understanding, helpfulness and a willingness to assist our colleagues, clients, tenants, etc. to the best of your ability.
• Strong interpersonal skills with the propensity to successfully build strong, trusting and accountable relationships with colleagues.
• Able to effectively communicate ideas and understand the ideas of others; including the ability to convey information effectively, both verbally and in writing. This includes effective listening skills.
• Able to work well with others to achieve common goals; including being able to compromise, negotiate and effectively manage conflict; develop effective partnerships and collaboration.
• Able to see what must be done and act without being prompted.
• Able to accurately perform tasks with a high level of detail and organization.
• Able to adjust to new conditions or changes in the work environment is crucial; including being open to new ideas and the ability to adjust to changes, such as new tasks, policies, or technologies.
• Able to identify problems, analyze potential solutions, and implement effective strategies to resolve issues.
• Proficiency in Microsoft Office applications including Excel, PowerPoint and Word.
• Ability to work occasional night and weekend hours within the work week.

Minimum Qualifications:

• Associate’s degree (AA) from two-year college or technical school, in Social Work, Human Services, or Education or 4+ years of work experience in a one or more of these fields
• Experience in case management, direct homeless services or working with low-income families.
• Paid experience working in a nonprofit agency.

Preferred education, eligibility requirements (Certifications, Licenses, etc.) and/or experience:

• Lived experience in homelessness or housing instability, including an alumni of Warren Village.
• Bachelor’s (BA) degree or Master’s (MA) degree in Social Work, Human Services, Education, or related field.
• Experience providing case management and/or navigation services preferred.
• Bilingual in English and Spanish, French, Arabic or Swahili (oral and written)
• Experience working with culturally diverse people
• If driving is required, employee must have a valid driver’s license and the ability to drive Warren Village vehicles.

Work Environment: The working environment is typically that of an office using a personal computer, adding machine, and other equipment.

Physical Demands:

Occasionally lifts and/or moves up to 25 lbs. Primarily a stationary position. The person in this position needs to occasionally move about inside the office/facility to access file cabinets, storage spaces, access units and building spaces by utilizing stairs, office machinery, etc. Constantly operates a computer and other productivity machinery, such as a calculator, copy machine and computer printer. Must be able to exchange accurate information in these situations.