Front Desk Manager

2 months ago


Gallup, United States Total Management Systems Full time
Job DescriptionJob Description

Job Summary:

Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

Job Duties:

  • Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
  • Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
  • Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
  • Strives to be innovative in new programs designed to eliminate waste and increase productivity.
  • Performs administrative and financial duties such as daily reports, accounts receivables, rooming lists, and office supply inventory.
  • Manages departmental expenses within budgeted guidelines.
  • Performs other duties as assigned

Requirements

Qualifications:

  • Minimum of two years' experience at frond desk with complete understanding of front office operations.
  • Previous experience in hospitality management preferred.
  • Superior customer service and public relations skills.
  • Excellent organization and time management skills.
  • Ability to communicate clearly and effectively with customers, co-workers, and managers.
  • Knowledge of Microsoft Office, Internet, and property management systems.
  • Ability to work a flexible schedule, including weekends and holidays.

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