Director of Rooms

4 weeks ago

Wilmington, United States The Quoin Hotel Full time
Job DescriptionJob Description

Director of Rooms


Key attributes of our Director of Rooms:

  • A person who enjoys a fast-paced work environment and can respond quickly and smartly.
  • Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regard to service and processes.
  • A person who is able to blend an authentic, unique, and personalized service with a professional approach.
  • Someone who thinks and acts like an entrepreneur and will take care of the hotel and guests as it was their own.

Job Description:

  • The DOR actively contributes to the overall operation of the hotel by demonstrating strong leadership, organization, and understanding of brand standards.
  • Operate all aspects of the property by following brand standards and established operating procedures as set forth by leadership.
  • Carry out and assist with inspections of rooms, public areas and back of the house on a regular basis to ensure brand standards are maintained at all times.
  • Assure the highest standards of security for residents and employees.
  • Facilitate all departmental work schedules
  • Actively recruit and assist with the hiring of hourly team members.
  • Conduct employee performance evaluations as prescribed.
  • Ensure all team members are trained to maximize service, productivity and efficiency.
  • Hold regularly scheduled meetings to promote communication between departments, which leads to maximum guest satisfaction and financial performance.
  • Oversee established procedures to maximize productivity and control inventories for all departments.
  • Manage Customer Satisfaction Surveys, including uploading guest information and responding to reviews regularly. Responsible for overall hotel guest satisfaction and setting goals to achieve specific objectives.
  • Review all customer comments and feedback, ensure that immediate action has been taken, and formulate solutions to prevent recurring dissatisfaction.
  • Assist with Accounts Payable duties by ensuring timely payment to vendors while managing individual line expenses

Experience and Education:

  • 4 years management experience (preferably in the hotel/corporate suites industry).
  • Self-starter with an entrepreneurial spirit.
  • Command of English Language- both spoken and written.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Flexibility with work schedule.
  • Customer service experience required.

Benefits:

  • Vacation, personal time off, holidays
  • Affordable major Medical, dental, and vision insurance plan options
  • Company sponsored short term disability, long term disability, and life insurance plan options
  • 401k retirement plan

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