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Director of Rooms

4 months ago

Wilmington, United States The Quoin Hotel Full time

**Director of Rooms**

**Key attributes of our Director of Rooms**:

- A person who enjoys a fast-paced work environment and can respond quickly and smartly.
- Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regard to service and processes.
- A person who is able to blend an authentic, unique, and personalized service with a professional approach.
- Someone who thinks and acts like an entrepreneur and will take care of the hotel and guests as it was their own.
- The DOR actively contributes to the overall operation of the hotel by demonstrating strong leadership, organization, and understanding of brand standards.
- Operate all aspects of the property by following brand standards and established operating procedures as set forth by leadership.
- Carry out and assist with inspections of rooms, public areas and back of the house on a regular basis to ensure brand standards are maintained at all times.
- Assure the highest standards of security for residents and employees.
- Facilitate all departmental work schedules
- Actively recruit and assist with the hiring of hourly team members.
- Conduct employee performance evaluations as prescribed.
- Ensure all team members are trained to maximize service, productivity and efficiency.
- Hold regularly scheduled meetings to promote communication between departments, which leads to maximum guest satisfaction and financial performance.
- Oversee established procedures to maximize productivity and control inventories for all departments.
- Manage Customer Satisfaction Surveys, including uploading guest information and responding to reviews regularly. Responsible for overall hotel guest satisfaction and setting goals to achieve specific objectives.
- Review all customer comments and feedback, ensure that immediate action has been taken, and formulate solutions to prevent recurring dissatisfaction.
- Assist with Accounts Payable duties by ensuring timely payment to vendors while managing individual line expenses

**Experience and Education**:

- 4 years management experience (preferably in the hotel/corporate suites industry).
- Self-starter with an entrepreneurial spirit.
- Command of English Language
- both spoken and written.
- Ability to access and accurately input information using a moderately complex computer system.
- Flexibility with work schedule.
- Customer service experience required.

**Benefits**:

- Vacation, personal time off, holidays
- Affordable major Medical, dental, and vision insurance plan options
- Company sponsored short term disability, long term disability, and life insurance plan options
- 401k retirement plan