Administrative Assistant

3 weeks ago

Waltham, United States Boston Orthotics & Prosthetics Full time
Job DescriptionJob Description


OrthoPediatrics Specialty Brace: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive team dedicated to advancing the orthotics and prosthetics profession. We have recently joined forces with OrthoPediatrics as their Specialty Bracing division to help more KIDS

Our Vision: To be recognized as the premier provider of pediatric orthotic and prosthetic services and products in the United States.

Our team believes in respectful truth and transparency when interacting with patients, referral sources, and our own team members. We hold ourselves accountable for providing only the best products and services to our patients. Our team is engaged and committed to continuous improvement of our products, our patient care, and ourselves.


Position Description: Our Administrative Assistants are our first point of contact with our patients and referral sources and are the face of our company. To be successful in this role the Administrative Assistant will enjoy interacting with children, be detail oriented and have strong organizational and people skills. In this role the ability to multitask in a fast-paced environment and being a team player are integral. A high level of discretion to maintain confidentiality of sensitive information is a desirable attribute; along with the ability to work with minimal supervision, handle pressure and meet deadlines.


Core Responsibilities:

  • Customer Service:
  • Greeting patients
  • Checking patients in and out
  • Multi-line phone coverage
  • Liaison for referring physicians/groups
  • Patient registration
  • Detail oriented
  • Able to provide general company and services information
  • Good verbal and written communication skills
  • Compassionate, efficient, and professional

Administrative:

  • Verify patient insurance and initiate prior authorizations
  • Collect patient balances
  • Coordinate with referral sources to obtain physician schedules
  • General chart maintenance using Athena software
  • Scan and upload documents to electronic chart
  • Ordering of devices through NetSuite software
  • Support the clinic staff and office flow
  • Chart checks for fitting appointments using the standard checklist form
  • Work closely with billing team to ensure all documentation for claims are uploaded
  • General office organization
  • Following standard processes
  • Ability to multi-task
  • Adaptable to a dynamic environment
  • Exceptional computer skills
  • Maintain HIPAA compliance

Schedule Maintenance:

  • Review patient no shows daily: Call, document, and reschedule appointments
  • Schedule appointments for new appointments
  • Coordinate follow up appointments with physicians


Education/Experience: High School or Associate Degree; related experience and/or training.



Position Requirements:
  • Requirements:
    • Entry Level - experience in a healthcare environment a plus
    • Computer competency skills (Excel, Word, Outlook)
    • Excellent organization and communication skills
    • Ability to manage multiple tasks
    • Excellent customer service skills
    • Professional phone manner
    • Ability to work well with others

Equal Opportunity Employer

Boston O&P is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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