Shift Supervisor

1 month ago

Houston, United States Fine Management LLC Full time
Job DescriptionJob DescriptionDescription:

Fine Airport Parking is a premier facility to park while you travel. Our supervisors have great responsibility and influence to uphold our standards and brand. As a supervisor, you will work with our General Manager to oversee our team of CSRs, dispatchers, greeters, valets, and drivers. Fine is family-owned and operated, so supervisors will be treated respectfully and given great autonomy. Supervisors have a great path to expand their role and continue to grow in the parking industry.


This position is designated as a safety-sensitive position and is subject to random drug and alcohol screening.


Salary: $15.00 - $16.00


Essential Job Functions:

  • Oversee shifts with multiple employees and positions;
  • Make sure you have proper staffing for your shift and all employees are at work;
  • Responsible for making Fine Airport Parking run smoothly from shift to shift;
  • Oversee customer relations, amenity preparation, and scheduling;
  • Provide leadership on uniforms, attendance, communication, and safety;
  • Complete any tasks or duties the GM has delegated to you.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.


Competencies (Knowledge, Skills, and Abilities)

  • Teams management;
  • NetPark experience preferred;
  • Must be flexible with work shifts/hours;
  • Professionalism; excellent verbal and written communication skills;
  • Be able to multitask;
  • Project professional appearance, neatly groomed;
  • Must be able to respond calmly and rationally when handling conflict;
  • Current driver’s license;
  • Must be able to drive all types of vehicles (4-wheel drive, dual wheels, manual/automatic transmission, electric vehicles);
  • Impeccable driving record.

Educational and Experience Requirements

  • High School diploma or equivalent;
  • Prior experience in a team management role and customer service role is required; parking industry experience is preferred.

Work Environment/Physical Demands

  • Must be able to lift up to 50 lbs. frequently;
  • Able to work long hours in all elements of the weather (wind, cold, heat, snow, rain, etc.);
  • Must be able to jog periodically and walk or stand for long periods;
  • Must be able to maneuver through the property quickly and efficiently utilizing stairs, elevators, or walking long distances.

Attributes

  • Willing to be a Team Player and go above typical requirements daily;
  • Effective communicator, verbal and written, with co-workers, management, vendors, and guests;
  • Ability to work effectively and cohesively with a wide range of personalities of staff, management, community, vendors, and guests;
  • Willing to accept constructive criticism;
  • Passion for Fine Airport Parking’s success.

Benefits:

Up to 80 hours of Paid Time off | Paid Holidays | Health Insurance | 401k | Family Atmosphere

  • Health Insurance – up to 80% Premium Covered by the company for full-time employees (60-day waiting period)
  • Dental and Vision are also available
  • 401k with a 4% company match (6-month waiting period)
  • Regular company events including team building events, pizza days, potluck lunches, holiday BBQs, holiday costumes, and Friday sports jersey day.
  • PTO is accrued from day one up to 40 hours paid time off for your first year, and 80 in your second year.
  • Double pay is received for hours worked on a company-recognized holiday
Requirements:
  • High School diploma or equivalent;
  • Prior experience in a team management role and customer service role is required; parking industry experience is preferred.
  • Must be able to lift up to 50 lbs. frequently;
  • Able to work long hours in all elements of the weather (wind, cold, heat, snow, rain, etc.);
  • Must be able to jog periodically and walk or stand for long periods;
  • Must be able to maneuver through the property quickly and efficiently utilizing stairs, elevators, or walking long distances.

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