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Director of Account Management
2 months ago
Who You Are: You are someone who enjoys a dynamic growth environment and wants to use your Account Management Leadership skills in a way that positively impacts environmental change while building an amazing culture and company.
Who We Are: We're willing to rethink everything to get buildings to net-zero carbon. We think differently and holistically about the Architecture, Engineering, and Construction space. We use science, care about others, and speak the truth about climate action.
The Director of Account Management will lead our Account Management team and oversee the success of our client relationships, with a focus on Gross Revenue Retention (GRR) and ensuring client satisfaction. You will work closely with our sales and services teams to optimize the value clients receive and help transform legacy accounts into new business opportunities. This role is critical to achieving our long-term growth objectives while minimizing risk and ensuring sustainable client retention.
Key Responsibilities:
- Leadership & Strategy:
- Lead, mentor, and develop a team of account managers to achieve revenue retention goals and ensure client satisfaction.
- Develop and implement strategies to transition clients from legacy products to new services with minimal churn.
- Work closely with the sales to ensure a seamless client experience from onboarding to retention and growth.
- Work closely with the services team to ensure a smooth and positive delivery on all projects.
- Client Relationship Management:
- Build and maintain strong relationships with key clients, ensuring high levels of services utilization and satisfaction.
- Proactively identify opportunities for account growth and cross-sell or upsell relevant services.
- Address client concerns and escalate issues when necessary, ensuring a quick resolution and a positive outcome.
- Revenue Retention & Growth:
- Own and drive Gross Revenue Retention (GRR) for business accounts, ensuring that retention goals are consistently met.
- Analyze and report on account performance, identifying trends, risks, and opportunities for improvement.
- Operational Excellence:
- Oversee the timely and successful delivery of our services to clients, ensuring that all contractual obligations are met.
- Develop and refine processes to ensure efficiency and scalability within the account management function.
- Work with cross-functional teams to improve the service offering based on client feedback and usage patterns.
- Team Leadership:
- Foster a culture of accountability, performance, and client-centricity within the Account Management team.
- Provide regular coaching, feedback, and performance evaluations to ensure team members meet individual and team goals.
- Collaborate with HR on talent acquisition, development, and retention strategies for the Account Management team.
Qualifications:
- Experience:
- Minimum of 5-10 years of experience in account management, sales or a related field, with at least 3 years in a leadership role.
- Proven track record of managing high-performing account management teams in a B2B or SaaS environment.
- Skills:
- Strong leadership and people management skills with a demonstrated ability to inspire, mentor, and motivate teams.
- Excellent communication and relationship-building skills with both internal stakeholders and external clients.
- Strategic thinker with strong analytical skills and the ability to translate data into actionable insights.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Knowledge of CRM software and project management tools, with the ability to utilize them effectively.
- Education:
- Bachelor's degree in business, marketing, or a related field. A master's degree or MBA is a plus.
What's In It for You:
- 100% Employer Paid Health insurance
- Vision and Dental benefits
- Employer-paid public transit pass and biking stipend
- Competitive Pay
- Work-Life Balance
- Onsite Gym membership
- Hybrid Work
- Unlimited Paid time off and holidays
- Snacks, beer, team events
Cove.tool is proud to recruit and hire talented people from a wide variety of backgrounds and experiences. We do not discriminate on the basis of race, color, national origin, gender, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, or disability.
