Patient Services Representative
3 weeks ago
Patient Services Representative - Clinic
OVERVIEW: Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient eligibility by performing the following duties.
ESSENTIAL FUNCTION OF JOB:
- Routinely demonstrates superior customer service skills.
- Transfer calls to physicians and nurses when medically indicated.
- Accurately takes messages and conveys information to the recipient.
- Obtains current patient information from established and new patients.
- Schedules appointments and re-schedules appointments as needed
- Scans information into EHR
- Categorizes, dates, and labels loose medical documents.
- Scans loose medical documents per protocol.
- Accurately enters/updates patient information in the practice management system.
- Assists patient with completing paperwork when necessary.
- Identifies payer source, verifies insurance eligibility, verifies financial status and assigns correct pay type.
- Notes patient arrival in EHR.
- Accurately pre-screens medical/dental records.
- Prints schedules for upcoming appointments.
- Verifies insurance eligibility and obtains authorization for dates of service.
- Reviews Practice Management System for needed updated demographics and consent forms.
- Attaches needed updated demographics and consent for to schedule.
- Identifies patients by date of birth and name in RPMS, BMW scheduler or EHR.
- Sends letters to No Show appointments and notes is appropriately in the scheduler.
- Accurately imports registration documents into patient's electronic health record.
- Performs prescreening process for add-on appointments.
- Answers telephone in a timely and polite manner, preferably within three rings.
- Communicates with customers in a courteous, professional, cooperative and mature manner.
- Recognizes and responds appropriately to violent/abusive situations, bomb threats, and emergency situations.
- Protects/observes patient confidentiality per policies and procedures, CFR 42 part 2, and all pertinent HIPAA requirements.
DESIRED QUALIFICATIONS:
- Education/Training Level
- High School Diploma or equivalent.
- Medical Office experience preferred.
- Communication Skills
- Ability to effectively interact with physicians, patients and other staff members.
- Ability to effectively read, write and type clear message electronically and verbally.
- Technology Skills
- Demonstrates knowledge of proper, safe, efficient usage of current office equipment and software.
OTHER DESIRED QUALIFICATIONS:
- Experiences working with Native American and other diverse communities
- Experiences with working with RPMS, Electronic Health Records or equivalent data based systems.
PHYSICAL REQUIREMENTS:
- Duties are performed in a generally comfortable environment.
- Prolonged standing or sitting may be involved.
- Lifting at least 25 lbs.
- Bending, squatting, stooping, reaching also involved.
WORKING CONDITIONS:
- Job duties are routine in nature, but situation may vary occasionally; policy and procedure provide direction for solving non-routine situation. Employee is expected to consult with management for any situation for which precedent does not exist.
- Job duties involve routine interaction with others, including providing assistance and limited direction. Contacts are generally, cordial and non-confrontational.
- May be required to perform the duties of other employees, including supervisors/managers, in their absence.
- May be required to perform duties and responsibilities not listed in this description, on a temporary or long-term basis.
As with all positions of the Lower Elwha Klallam Tribe this position is Indian Preference in hiring.
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