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Program Manager

3 months ago

Marietta, United States Intradiem Full time
Job DescriptionJob Description

Intradiem's intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation.

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a "problem-out" approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a "people-first" approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

  • Servant's Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
  • Craftsman's Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn't do the trick).
  • Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

Job Title: Program Manager

Location: Remote/Virtual

Reports To: Director of Program Management

What Need Can You Fill?

We are seeking an exceptionally motivated and detail-oriented Program Manager to join our forward-thinking team. This pivotal role requires a candidate who is adept at overseeing and coordinating multiple programs and embodies a deep passion for driving success and efficiency in every initiative. The ideal candidate will have a proven track record of excelling beyond standard expectations, a keen desire to continually learn and adapt, and the drive to grow with the company long-term. Your mission will be to champion the pursuit of excellence across all programs, fostering an environment that thrives on innovation and exceptional service delivery. If you thrive in a dynamic, fast-paced environment and are committed to building a career that makes a difference, we invite you to apply.

What Will You Be Doing?

  • Manage the end-to-end release process, from inception to initial deployment, within the SaaS environment.
  • Create and maintain delivery plans for current and future sprints, ensuring the timely and successful completion of deliverables.
  • Build strong relationships with key stakeholders, actively managing their expectations based on data-driven project management.
  • Provide key metrics for releases, facilitating discussions during sprint retrospectives to identify issues and trends and drive continuous improvement.
  • Act as a facilitator between product teams, release managers, and business stakeholders to manage release, iteration, and business prioritization planning.
  • Ensure adherence to development processes and principles, including Agile and Scrum methodologies, and identify areas for process improvement.
  • Identify and highlight technical blockers and risks.
  • Manage and communicate technical dependencies within releases, ensuring effective coordination and resolution.
  • Conduct all business in accordance with Intradiem's policies and procedures.
  • Perform all other duties as assigned.

What Will You Need To Succeed?

  • Bachelor's degree in Computer Science engineering or a related field.
  • Requires at least 3 years of experience as Program Manager.
  • Strong understanding of SDLC processes and ability to identify areas for process improvement.
  • Experience working with multiple Scrum teams in diverse technical functions, including offshore and onshore resources.Ability to operate in an entrepreneurial, open, and collaborative environment.
  • Experience working on business-critical applications and large-scale SaaS-based deployments.
  • Strong leadership and management skills, with the ability to effectively lead and motivate teams.
  • Certified Scrum Professional (CSP) or equivalent experience in managing complex projects (preferred).
  • Ability and desire to learn new technologies and apply new skills.
  • Strong organizational and problem-solving abilities.
  • Accurate and regular reporting of release status and timelines.

*Must be able to travel 3-4 times a year for onsite team meetings*

Work Authorization:

Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.

Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.