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Area Executive Housekeeper

3 months ago

Nashville, United States Tara Investments Full time
Job DescriptionJob Description

Job Description

Position: Area Executive Housekeeper

Property: ___________________

Reports to: General Manager

Direct Reports: Housekeeping, Inspectress/tor, Laundry Attendants

Job Overview

The Area Executive Housekeeper is responsible for supervising the housekeeping and laundry operation to ensure product quality standards are met and that uncompromised service is provided to our guests at both hotels.

Duties and Responsibilities

Your responsibilities are diverse in nature and include, but are not limited to:

  • Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. Optimize room cleaning process to help housekeepers perform their duties on time and on budget.
  • Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other department heads.
  • May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods.
  • Work with the management team to help drive improvements in team member engagement that are aligned to the service philosophy.
  • Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
  • Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Carry out special needs and requests of the guests, VIP’s and repeat visitors.
  • Ensure rooms are 100% clean and properly prepared so our guests are comfortable and can rest well.
  • Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents). This will include keeping an inventory log and being aware of budgets and forecast for housekeeping expenses.
  • Perform other duties as assigned.

Accountability

The Area Executive Housekeeper will report directly to the General Manager. Primary duties will include the exercise of discretion and independent judgement with respect to matters of significance including the cleanliness of guest rooms and overall guest service. Primary duties include managing the Housekeeping department of the property. Primary duties involve customarily and regularly directing the work of all housekeeping and laundry staff who will report directly to him/her. Primary duties are to include suggesting and recommending direct reports for hiring, firing, advancement and promotion to the General Manager, with the Executive Housekeepers recommendation holding particular weight. The Executive Housekeeper will be part of the senior management team at the hotel and is eligible for serving as Manager on Duty.

Qualifications and Requirements

High school diploma / secondary education / equivalent plus 2 years of housekeeping experience including some supervisory training/experience. Must be able to speak local language(s). The Executive Housekeeper a member of the senior management team and eligible to serve as Manager on Duty.

Sincerely,

_____________________________________

Read and Reviewed by:

Print Name:___________________________

Sign Name:____________________________

Title: Area Executive Housekeeper

Date:

Read and Reviewed by:

Print Name:___________________________

Sign Name:____________________________

Title: General Manager

Date: