End User Trainer

2 weeks ago

Downers Grove, United States Chameleon Integrated Services Full time
Job DescriptionJob Description
 
                                                                               
We are a growing information technology company that offers its employees a culture of success, diversity in the workplace and the ability to work with leading edge technology that is revolutionizing federal IT infrastructure.  We are seeking forward thinking candidates who have strong experience in operational support and can help take to the next level in a pro-active stance.
 
Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity.  We secure some of the most sensitive data for the Department of Defense and for other U. S. federal government agencies.  We are known for the great care we take with clients and employees, and we believe in promoting from within.
 
 
We offer a Full Benefits package including:
  • Competitive Employee Health Insurance options including dental
  • 100% company paid vision plan
  • 401K plan with generous company match and no vesting period
  • 100% company paid Life insurance
  • 100 % company paid long and short-term disability insurance
  • Training allowance
  • PTO and more
 
The Position:
 
Chameleon Integrated Services is currently looking for an End User Trainer to support one of our local clients in Downers Grove, IL. 
 
 
Overview:
 
The End User Trainer will design and deliver training sessions for authorized users on the project management system workflows and processes. This includes both internal contract company staff and external stakeholders. The trainer will ensure users are proficient in using the system effectively.
This is a contract role that will have a start date of January 2025.

Responsibilities:
 
  • Identifying training requirements based on user roles, skill levels, and system functionalities.
  • Creating comprehensive training materials, including manuals, presentations, and online resources.
  • Conducting instructor-led training sessions, workshops, and webinars.
  • Developing online training modules and courses.
  • Maintaining and updating training materials and FAQs.
  • Evaluating training programs to measure their impact on user performance and satisfaction.
  • Tracking key performance indicators (KPIs) related to training outcomes.
  • Identifying areas for improvement and implementing changes to enhance training effectiveness.
  • Communicating the benefits of new systems or processes to end-users.
  • Addressing user concerns and resistance to change.
  • Scheduling training sessions, managing training records, and tracking attendance.
  • Providing feedback on software usability and user experience.
  • Coaching and Mentoring: Providing ongoing support and coaching to users.

 Education & Experience:
 
  • Experience with Program Management Information Systems (PMIS)
  • Minimum of 5 years of relevant experience
 
The Location:   Downers Grove, IL
 
 
 
“"We are an equal opportunity employer and all Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”

 

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