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Fitness Center Wellness Associate
3 months ago
- 401(k)
- 401(k) matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Position: Wellness Associate
Status: Non-exempt
Reports to: General Manager
Position Purpose
This role exemplifies high-touch service through member interaction, performs administrative and operational duties, and provides education and services in regards to Exercise Science, wellness, and fitness programming.
Typical Duties and Responsibilities:
- Participates in, promotes, and helps drive fitness and wellness initiatives in the fitness center. Provides information to prospective members regarding health club programs, new member orientation procedures, and general health and wellness information. Assists with sales activities as required, depending on location.
- Represents the assigned club on the Corporate Health Unlimited Wellness Committee, attending meetings regularly, reporting club-specific information, and participating in special projects as required.
- Maintains a warm and hospitable atmosphere for all members and guests. Acknowledges members and guests promptly; makes sure that they sign in /check in at the front desk, according to individual club procedures. Directs them to the appropriate persons when necessary. Communicates with members on a first name basis.
- Implements member relation programs (letters of appreciation, honor roll, birthday notices, member parties, etc.)
- Receives incoming messages and inquiries and directs them to the appropriate persons.
- Organizes and files paperwork and enters data into computer to maintain accurate and up-to-date records.
- Distributes locker keys, towels, washcloths, workout attire, etc. to the members. Also sells health bar and pro shop items to members, maintaining accurate records of such sales if applicable.
- Makes appointments for personal coaching sessions, massage and/or spa services, personal training sessions, etc.
- When appropriate and after proper training, conducts fitness screenings for members. Assists members with workouts as requested.
- Assists in maintaining cleanliness and orderliness of all club equipment and facilities.
- Refills amenities in locker rooms and common areas.
- Launder towels, including folding and restocking lockers/towel holding areas.
- Responsible for laundering of towels, workout wear. Folding and replacing items in lockers and in towel holding areas.
- Communicates effectively with all levels of club staff in order to ensure a quality level of customer service to the members.
- Performs various other duties and assignments as necessary or required.
Required Qualifications
- Be at least 21 years of age
- BS in Exercise Science, Kinesiology, or related field
- CPR/AED/First Aid Certification
- An outgoing personality and a priority of high level member service
- Strong interpersonal and written communications skills.
- A desire to work in a fitness center setting, a sincere interest in fitness and health, and a desire to maintain or improve ones own level of fitness
Preferred Qualifications
- CPT and/or Group Fitness certification from a CHU approved and nationally recognized program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.