Release of Information Lead

2 weeks ago

Pomona, United States VRC Companies Full time
Job DescriptionJob DescriptionDescription:

Title: ROI Team Lead

Reports to: ROI Supervisor

Summary: The ROI Team Lead is an intermediate level position with at least one year of release of information experience required. The ROI Team Lead is responsible for coordinating the activities of the ROI area to ensure a smooth and timely workflow. The Team Lead will help process all requests for medical information, support the ROI Supervisor/Manager with status reports, and supervise ROI Generalists I and II.


Essential Functions:

  • Provide clear direction, set individual associate goals, and ensure timely completion of deadlines are met.
  • Performs supervisory functions to assist ROI Supervisor and ROI Manager.
  • Receive written requests for medical information through multiple means of delivery
  • Evaluates and determine if request is valid and is in accordance with Company and Facility policies and procedures
  • Read and correctly interpret medical records, forms and authorizations
  • Accurately review and determine the necessary medical records to be released in accordance with facility policies and HIPAA guidelines
  • Process all valid requests to timely completion
  • Answers inbound/outbound calls
  • Responds to telephone inquiries regarding status of requests and how to obtain medical

information

  • Operate and troubleshoot equipment
  • Perform support functions to maintain smooth workflow
  • Assist with training new ROI Generalist I and II
  • Generate metric reports for facility or supervisor/manager as directed
  • Must exceed level I company and facility productivity standards
  • Actively participates in team projects and committees to improve operational excellence
  • Showcases a lead mentality with other staff regarding generalized questions, associate development training and new hire training and understanding
  • Provide mentorship to ROI staff for further professional development and advancement
  • Provide assistance and knowledge during onboarding requirements of new associates
  • Inspire and lead training sessions for staff development
  • Actively assistant in quality measurement tasks as directed by management
  • Inform senior leadership of possible and potential customer issues/challenges and potential revenue growth opportunities
  • Performs other ROI duties as assigned





Requirements:

Competencies:

  • Technical knowledge of computers and computer programs.
  • Ability to organize and prioritize customer requests based on internal metrics.
  • Works well in both individual and group settings.
  • Can see large projects to completion and within a reasonable time.
  • Self-motivated
  • Detailed and quality driven as it relates to accuracy
  • Excellent interpersonal skills
  • Ability to work under pressure in a fast-paced environment.
  • Be able to communicate effectively verbally and in writing, and build strong relationships with associates, customers, and stakeholders.
  • Strong understanding of confidentiality laws and regulations.
  • Strong ability to manage and organize multiple tasks
  • Comfortable in bringing new ideas, process improvement suggestions and feedback to leadership
  • Ability to delegate and assign workflow to ROI Generalists
  • Professional presentation skills in small group setting

Physical demands: While performing the duties of this job, the employee is regularly

required to stand and walk. The employee is occasionally required to sit, climb/balance,

stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up

to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read,

and identify numbers for accurate order filling and receiving of material.


Education and Eligibility Requirements.

  • Must have High School Diploma/GED
  • RHIT preferred
  • 2 years of HIM related experience
  • 1 year of ROI experience required
  • Must be able to speak and write in English
  • Customer Service experience required
  • Must be able to pass a criminal background check, credit check, pre-employment drug screen and motor vehicle record check
  • Strong Data entry skills necessary including 10 Key
  • Proficient knowledge utilizing computers, phones, fax machines, printers and other general office equipment
  • Easily adaptable to changing priorities and role needs
  • Knowledge of medical terminology required
  • Knowledge of HIPAA regulations



  • Release of Information Manager

    2 months ago

    Pomona, United States VRC Companies Full time

    Job DescriptionJob DescriptionDescription:Summary: The Release of Information Manager position with the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information...

  • Release of Information Manager

    3 months ago

    Pomona, United States VRC Companies Full time

    Job DescriptionJob DescriptionDescription:Summary: The Release of Information Manager position with the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information...

  • MSW Lead

    3 months ago

    Pomona, United States Volunteers of America Los Angeles Full time

    Job DescriptionJob DescriptionAbout Us:VOALAHelping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs,...

  • Traveling Radiologic Technologist

    2 weeks ago

    Pomona, California, United States Lead Health Full time

    Lead Health is in search of a skilled Radiologic Technologist specializing in CT imaging for a rewarding travel opportunity. This position involves working with a dynamic team in a healthcare setting. Position Overview: We are seeking a dedicated Rad Tech - CT to join our team. This role is designed for a professional who is ready to take on a travel...

  • Traveling CT Radiologic Technologist

    2 weeks ago

    Pomona, California, United States Lead Health Full time

    Join Lead Health as a Traveling CT Radiologic Technologist! We are currently in search of a skilled CT Technologist for a rewarding travel assignment. This role offers an excellent opportunity to enhance your professional experience while working in a dynamic environment. Position Overview: Role: Traveling CT Radiologic TechnologistShift: Evening shifts, 40...

  • Lead Montessori Educator

    2 weeks ago

    Pomona, California, United States Montessori Association of Covina Full time

    Job DescriptionPOSITION TITLE: Lead Montessori EducatorOVERVIEWThe Lead Montessori Educator is entrusted with fostering the academic and social-emotional development of children under their supervision, which may encompass toddlers and preschool-aged children. This role involves cultivating partnerships with parents and caregivers to promote active...

  • Orthodontic Manufacturing Program Manager

    2 weeks ago

    Pomona, California, United States enVista Full time

    Job Overview:POSITION SUMMARY:We are seeking a skilled Technical Program Manager to join our Spark RD&T team, which is dedicated to the design and development of manufacturing processes and software for orthodontic devices. This role involves supporting the creation of SPARK manufacturing methodologies. This position is highly visible and requires a seasoned...

  • Preschool Lead Teacher

    3 months ago

    Pomona, United States Montessori Association of Covina Full time

    Job DescriptionJob DescriptionJOB TITLE: Preschool Lead Teacher: Montessori MethodOVERVIEWThe Early Education Lead Teacher is responsible for the academic, social-emotional growth and development of all children in their care, which may include toddlers and/or preschool age children. She/he develops partnerships with parents/caregivers to engage and...

  • Lead Monitor II Rotating Shift

    2 months ago

    Pomona, United States Volunteers of America Los Angeles Full time

    Job DescriptionJob DescriptionAbout Us:VOALAHelping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs,...

  • CC&B IT Lead

    4 weeks ago

    Pomona, United States Essel Full time

    Job DescriptionJob DescriptionCC&B IT Lead - Join our team at Essel!As the CC&B IT Lead, you will be responsible for managing and supporting the Customer Care and Billing (CC&B) system. This system plays a critical role, and your expertise will be key in ensuring its smooth operation.In this role, you will collaborate with cross-functional teams, including...

  • CC&B IT Lead

    3 months ago

    Pomona, United States Essel Full time

    Job DescriptionJob DescriptionCC&B IT Lead - Join our team at Essel!As the CC&B IT Lead, you will be responsible for managing and supporting the Customer Care and Billing (CC&B) system. This system plays a critical role, and your expertise will be key in ensuring its smooth operation.In this role, you will collaborate with cross-functional teams, including...

  • Market Lead Sales Associate

    4 weeks ago

    Pomona, United States Divergent Marketing Solutions Full time

    Job DescriptionJob DescriptionThe Market Lead Sales Associate is responsible for generating leads on behalf of a primary Home Improvement company in the United States. As the Market Lead Sales Associate, you will source quality leads by meeting with local community members. By having a customer-first approach, the Market Lead Sales Associate is able to...

  • Manufacturing Operations Clerk

    2 weeks ago

    Pomona, California, United States AppleOne Full time

    Job DescriptionAre you a meticulous individual with a talent for overseeing production workflows? Do you excel in a fast-paced setting where accuracy and effective communication are essential? We are pleased to present an opportunity for a Manufacturing Operations Clerk to become part of a thriving production team.Key Responsibilities:Initial Contact Point:...

  • Lead Electrical Engineering Specialist

    6 days ago

    Pomona, California, United States Essel Full time

    Lead Electrical Engineering Specialist Opportunity at EsselAre you a seasoned Lead Electrical Engineering Specialist seeking a fresh opportunity to demonstrate your expertise? Essel is on the lookout for a Lead Electrical Engineering Specialist to become a vital part of our innovative team.In this position, you will take charge of directing and managing...

  • Project Coordinator

    3 days ago

    Pomona, California, United States APR Consulting Full time

    Job Summary: We are seeking a highly organized and detail-oriented Project Administrator to support our Project Manager with data entry and routine tasks.About the Role:Update multiple sources with dates on when work is expected or received, clear constraints, and obtain required documents such as permits and clearances.Work with Regions and Districts to...

  • Lead Financial Operations Manager

    2 weeks ago

    Pomona, California, United States Akash Management Full time

    Company: Akash Management, LLCPosition: Lead Financial Operations ManagerThis job posting provides an overview of the role but is not a comprehensive job description.We are looking for a Lead Financial Operations Manager who will oversee the work of accounting personnel and execute advanced accounting tasks. This role also involves managing daily operational...

  • General Clerk III

    2 days ago

    Pomona, United States Amentum Full time

    Purpose and Scope: Work requires a familiarity with the terminology of the office unit. Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task.  Recognized problems are...

  • Material Buyer/ Planner

    2 weeks ago

    Pomona, United States Tec West Irvine Full time $30 - $32

    Job DescriptionJob DescriptionJob descriptionHourly Rate: $30-$32 based on experienceRESPONSIBILITIES: The buyer-planner is responsible for managing a set of commodities to meet business objectives using world class supply chain management principles and practices. Their business objectives include optimizing inventory, customer & supplier on-time delivery...

  • Material Buyer/ Planner

    2 weeks ago

    Pomona, United States Tec West Irvine Full time $30 - $32

    Job DescriptionJob DescriptionJob descriptionHourly Rate: $30-$32 based on experienceRESPONSIBILITIES: The buyer-planner is responsible for managing a set of commodities to meet business objectives using world class supply chain management principles and practices. Their business objectives include optimizing inventory, customer & supplier on-time delivery...

  • Customer Service Representative II

    2 days ago

    Pomona, California, United States Abbott Full time

    About the RoleAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160...