Case Manager

1 month ago

Cambridge, United States Action for Boston Community Development Full time
Job DescriptionJob DescriptionDescriptionABCD offers a range of programs to help the young adults and youth of Boston stay in school, prepare for a career, and build a strong foundation for a successful future. Join us as a Case Manager in creating a supportive and enriching environment for our community. If you are passionate about community development, and possess the required skills, we invite you to apply. 
Key Responsibilities
  • Responsible for assessing the needs, skills, and barriers of participants and jointly determining the appropriate pathway, support services, and resources needed to ensure the participants’ success. 
  • Work with individuals in their caseload for the duration of their participation in programs, and help organize and coordinate services to reduce fragmentation.
  • Recruit potential youth participants.
  • Provide orientation, screening, intake and assessment for potential program participants.
  • Identify and prioritize a participant’s goals, personal strengths, needs, and barriers.
  • Develop an Individual Service Strategy (ISS) of action through which the participant will use their strengths and overcome barriers en route to achieving their goals.
  • Identify, within and outside of ABCD, the resources needed to pursue those goals.
  • Write case notes for each youth that accurately reflect the youth’s progress, issues, and overall program performance.
  • Utilize an agreed-upon coaching model to assist the participants in changing habits while reducing the participant’s dependency upon the case manager before the end of the program.
  • Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise
  • A minimum of high school diploma or equivalent and 1-3 years of relevant experience required. 
  • Experience in customer service, constituent services or similar industries is a plus. 
  • A Bachelor's degree in education, social work, human services, social science or related field is preferred. 
  • Must have demonstrated leadership skills and entrepreneurial talents.
  • Willingness to take risks and develop new initiatives.
  • Careful attention to detail and accuracy.
  • Excellent communication skills, as well as strong organizational, planning, and time management skills.
  • Ability to work with groups and individuals of diverse economic, social, and cultural backgrounds.
Please Note: This role is currently based at our Cambridge Site, and may move to our Malden Site.
Why Work Here
  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

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