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Licensed Insurance Customer Service Representative
5 months ago
Discover a fulfilling career at Wagner Insurance Agency, where we prioritize our local roots while embracing the benefits of hybrid remote work. Operating out of DAYTON, Ohio, our agency values community connections and authentic relationships, making us a trusted resource for all insurance needs.
As our new Licensed Insurance Customer Service Representative, you will be at the forefront of our client interactions, delivering exceptional service with a personal touch. Your role will involve managing client inquiries, processing policy changes, and providing expert guidance on insurance products. Join our team and be a part of an inclusive environment where your efforts are valued and recognized.
If you are someone who thrives in a customer-centric role, enjoys assisting individuals with their insurance needs, and appreciates a supportive team dynamic, Wagner Insurance Agency is the perfect place for you to grow and excel.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Life Insurance
Disability Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Responsibilities
Client Interaction: Respond promptly to client inquiries, providing accurate information and assistance in a professional manner.
Policy Management: Update client policies, process policy changes, and ensure accurate documentation of client interactions.
Claims Assistance: Assist clients with the claims process, guide them through claim submissions, and address any claim-related queries.
Customer Advocacy: Advocate for clients' needs within the agency, ensuring their concerns are addressed promptly and effectively.
Quality Assurance: Maintain high standards of service quality and compliance with insurance regulations and internal policies.
Requirements
Licensing: Active Ohio Property & Casualty License is preferred.
Customer Service Experience: Prior experience in a customer service role, preferably in the insurance industry.
Communication Skills: Excellent verbal and written communication skills to interact professionally with clients and team members.
Problem-Solving Abilities: Strong critical thinking skills and the ability to find creative solutions to customer issues.
Adaptability: Comfortable working in a hybrid remote work environment, balancing independence and teamwork effectively.
Detail-Oriented: Meticulous attention to detail when handling client information, policies, and documentation.
