Operations Manager

2 weeks ago

Memphis, United States Work With Your Handz Full time
Job DescriptionJob Description

Join Our Team as an Operations Manager: Exceptional Pay and Benefits Await

Since 1992, we’ve been at the forefront of delivering excellence in AC and heating services. With an unwavering commitment to outstanding customer service and superior craftsmanship, we’ve earned the trust and loyalty of numerous satisfied clients.

In your pivotal role as Operations Manager, success means effectively overseeing all revenue-generating processes and leading employees in the Skilled Trades Industry. Your leadership directly influences our business success, with your bonus potential tied to the growth and profitability of these vital sectors. Your ability to drive efficiently, foster a high-performing team, and achieve revenue targets will be key indicators of your success in this role.

What can we do for you?

  • Unwavering Stability: Join a company with a rock-solid reputation for success and longevity in the industry.
  • Supportive Management: Our leadership team is committed to your growth and development, offering endless opportunities for advancement.
  • Celebrate Success: With epic holiday parties, company-wide events, and company-provided breakfasts and lunches.
  • Continuous Learning: Stay ahead of the curve with ongoing, comprehensive training and development opportunities.
  • Generous Benefits: Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, company-paid life insurance, and more.
  • Hit the Road in Style: Take the wheel of a company-provided vehicle equipped with a gas card, ensuring you have the tools you need to excel in the field.
  • Competitive Wages: Weekly Pay - Earn between $80,000 to $100,000 per year with bonuses.


 

Key Responsibilities:

  • Lead, inspire, and empower field operations staff through coaching, mentoring, and training, ensuring their success in achieving company goals.
  • Drive profitability and foster growth by implementing dynamic operational plans tailored to achieve ambitious profit and growth targets.
  • Utilize strategic foresight to develop forecasts for sales growth, market expansion, and enhanced profitability, positioning the company for continued success.
  • Oversee daily operations with enthusiasm, ensuring adherence to high standards, guidelines, and revenue targets, while fostering a culture of excellence.
  • Cultivate strong and lasting customer relationships, adeptly handling concerns and fostering repeat business through exceptional service and engagement.
  • Provide steadfast support to team leads in troubleshooting complex issues, demonstrating resourcefulness and agility as needed.
  • Foster continuous growth and development by providing comprehensive training, coaching, and mentorship to team leads, technicians, and apprentices.
  • Proactively address and resolve all reported safety issues, ensuring a safe and secure work environment for all staff.
  • Take ownership of branch performance, driving progress toward company goals through strategic leadership and innovative approaches.
  • Lead the interview and selection process for team leads, technicians, and apprentice candidates, ensuring the recruitment of top talent to drive company success.

Required Skills and Experience:

  • Minimum of 3-5 years of Management/Supervisory experience in Skilled Trades.
  • Knowledge of Residential Home Services is a must.
  • Must be highly organized with good attention to detail and follow through.
  • Possess a valid driver’s license with a clean driving record.
  • Must pass a drug screen and criminal background check.
  • Excellent leadership, customer care, and communication skills.
  • Understanding of financial statements and experience leading a team with KPIs.
  • Business acumen and trade experience in the Plumbing, HVAC, or Electrical industry.
  • Knowledge of Service Titan or comparable system (preferred)
  • Available for support to the team by phone (as needed 24/7)
  • Maintain confidentiality of employee performance issues and concerns.

If you're ready for a challenge, comfortable in a fast-paced environment, capable of managing service technicians to KPIs, and excited about working with a leading company with a compassionate owner, we would love to meet you. Apply today if you have a track record of leading teams to success and are motivated by a rewarding bonus system based on performance.

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