AVP of Residential Operations

4 weeks ago

Dallas, United States Livingston St Capital Full time
Job DescriptionJob Description

Firm & Position Overview:

Livingston Street Capital is a private real estate investment firm that is integrating a dedicated property management company for its national portfolio of active adult, independent living and traditional multifamily properties. Currently the portfolio is very heavily weighted toward active adult and independent living properties.

We are looking for an astute, determined, sales centric and highly experienced professional to actively manage the operations and help lead sales initiatives of a growing national portfolio of investments. The position will not only focus on optimizing day-to-day operations but also to drive value creation through marketing, branding, and sales. The position will require someone that has both operational and sales expertise. The goal will be to create a best-in-class operating model within the firm in order to drive more strategic growth for the company and optimize investor performance.

The portfolio for this position will include Indpeneddent Living and Active Adult communities so ideally the successful candidate must have a background in an Independent or Assisted Living environment.

Job Summary:

This individual will collaborate with employees across the firm, and third parties while helping to strictly monitor performance, analyze issues and opportunities as well as recommend value creation strategies, sales, branding and general marketing initiatives and operational improvements. The AVP of Operations is responsible for the operation and management of the properties including sales and marketing initiatives for an assigned region. They will oversee all operations professionals, including property managers, property administrators, building engineers, leasing agents and on-site personnel. Critical to the success is for the executive to contribute their experience, drive positive changes develop and implement systems and procedures. The position is very hands-on and the candidate must be willing not only to manage and lead, but also directly implement as necessary. This is NOT a strictly managerial position and operational support will be expected as needed when situations arise. The position is based in the Dallas, TX area with regular travel to an assigned region that includes TX, FL, and IL. Some national travel may be required. The position reports to the Managing Director of Operations.

Primary Responsibilities:

  • Manage, with a considerable level of independence, a regional portfolio of active adult, independent living, and multifamily assets with a focus on resident engagement, sales and marketing, ensuring low tenant turnover when appropriate/high occupancy and stable operating costs.
  • Direct and oversee all aspects of property operations, sales and marketing na dfood and beverage.
  • Responsible for assisting the building of the infrastructure of the property management/operation team.
  • Develop and implement operating systems, procedures, and processes.
  • Oversee sales and marketing efforts at each property and help facilitate outreach marketing, branding and sales initiatives.
  • Helps support the site operationally when necessary in order to facilitate day-to-day operations.
  • Hire, train and manage Property Managers and other on-site personnel.
  • Inspect assigned properties in accordance with company procedures. Identify deficiencies and correct them in accordance with budget guidelines and established property standards.
  • Implement and oversee budgets and business plans with property operations staff.
  • Active involvement in oversight of community renovations programs including adherence to scope, schedule, and quality requirements.
  • Oversee tenant support processes and establish methods to enhance tenant satisfaction.
  • Perform regular property visits. Ensure all properties are operated and maintained in alignment with Company standards and all applicable laws and regulations.
  • Liaise with tenants, vendors, and other key relationships, as appropriate.


Skills and Experience Requirements:

  • BA/BS degree highly preferred with a minimum of 7+ years of senior living/multifamily real estate, hospitality operations/property management experience.
  • Independent or Assisted Livign experience is HIGHLY preferrred.
  • Strong, positive, motivational leadership skills required. Building and maintaining multiple strong on-site teams is the top priority of the person in this position.
  • Ability to drive best practices, procedures day one based on the candidate’s prior experience.
  • Strong project management skills, with a ‘hands on’ approach.
  • Demonstrated conflict resolution skills.
  • Strong sense of urgency in completing all tasks will maintaining high quality standards.
  • Ability to understand the financial aspects of running a portfolio. Experience with a revenue management program is highly preferred.
  • Active approach to management
  • Experience is sales and marketing strongly preferred.
  • Strong interpersonal/communication skills; ability to develop and ask questions, negotiate acceptable terms with third parties and to make presentations to senior management, investment committee or clients, when necessary
  • Strong work ethic.
  • Must be willing to work in office during periods of time on-site.

Scope and Compensation

  • Physical on-site presence is required during all operational business hours. Special events or unusual circumstances may require additional on-site presence outside of business hours including nights and weekends. This position cannot be performed remotely.
  • Salary commensurate with level of experience and job requirements.
  • Generous benefits package including medical, dental, and vision plans.
  • 401k plan with employer match.


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