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Guest Service Representative

3 months ago

Lubbock, United States Edit Clean LLC dba Tide Cleaners Full time
Job DescriptionJob DescriptionAre you a customer-focused individual with a passion for delivering exceptional service? Tide Cleaners is seeking a dynamic and enthusiastic individual to join our team as a Guest Service Representative. As a key member of our customer service team, you will play a vital role in ensuring that every guest's experience is seamless, positive, and exceeds their expectations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a keen eye for detail, we invite you to apply Part-time positions are available at both our 19th street and 98th street locations. If you're a college student looking for some extra cash or someone that just needs that flexibility part-time provides, we strongly encourage you to apply. No prior dry cleaning experience is necessary as we have a comprehensive paid training that will get you prepared in no time. Apply today at Tide Cleaners, where we are changing dry cleaning for good

Summary:

Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide exceptional customer service to guests
  • Serve as primary liaison with guests
  • Greet and assist all walk-in guests in the store
  • Meet, greet and assist all valet drive-up guests at their car
  • Carry garments to guest vehicles and load them into their vehicle
  • Process customer phone and personal relations
  • Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns
  • Sort and examine articles, picking out those that may need hand spotting, or stain treatment
  • Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register
  • Occasionally assist with washing, folding, packaging, and racking of customer orders
  • Consistently ensure cash drawer accuracy
  • Follow Company’s new customer protocol
  • Attend Company offered ongoing training and education
  • Other duties as assigned

Skills:

  • Oral Communication Skills
  • Written Communication Skills
  • Customer Service
  • Organizational Skills
  • Project Management
  • Time Management
  • Phone Communication Skills
  • Understanding of POS system

Education/Experience:

  • (Strongly Preferred) - One+ year(s) direct customer service experience or leadership position
  • (Preferred) - Any retail clothing experience
  • (Preferred) - Any knowledge of fabrics and fashion

PHYSICAL DEMANDS:

  • Bending
  • Pushing
  • Hearing
  • Reaching
  • Climbing
  • Keying
  • Seeing
  • Speaking
  • Standing
  • Walking
  • Ability to work in a warm and humid environment
  • Ability to lift at least 25 lbs

These positions will consist primarily of afternoon schedules, with availability from 1:00 p.m. to 7:30 p.m. Weekend availability is a requirement.
15-30 hours weekly.