Guest Service Representative

2 weeks ago


Lubbock, Texas, United States Nothing Bundt Cakes - Lubbock Full time
Job Title: Guest Service Representative

At Nothing Bundt Cakes - Lubbock, we are seeking a highly motivated and customer-focused Guest Service Representative to join our team. As a Guest Service Representative, you will be the first point of contact for our guests, providing a warm and welcoming environment that exceeds their expectations.

Key Responsibilities:
  • Guest Experience: Create a memorable experience for our guests by providing exceptional service, answering questions, and resolving issues in a timely and professional manner.
  • Product Knowledge: Maintain strong product knowledge to educate guests on our cake options, pricing, and promotions.
  • Order Processing: Process guest orders efficiently and accurately using our point-of-sale system.
  • Store Presentation: Uphold a clean and organized bakery presentation, including routine cleaning and merchandising tasks.
Core Values and Competencies:
  • Servant's Heart: Demonstrate a genuine interest in supporting the team and guests, being reliable, trustworthy, and responsive.
  • Spirit of a Champion: Show pride in responsibilities, take initiative, and operate with a strong sense of urgency to meet brand standards.
  • Genuine Connections: Build positive relationships with team members, listen actively, and communicate openly and respectfully.
Requirements:
  • Age: Must be 18 years of age or older.
  • Experience: Previous guest service experience in a bakery, restaurant, or retail store is a plus.
  • Availability: Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.

We offer a competitive rate of pay based on experience and a fun, fast-paced work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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