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Consumer Loan Specialist

5 months ago

Gurnee, United States Abbott Laboratories Employees Credit Union Full time
Job DescriptionJob Description

SUMMARY: Assist with all aspects of consumer loan processing in addition to general office management.

ESSENTIAL FUNCTIONS:

  • Inputs, processes and analyzes phone, internet and LSI auto, personal and Visa applications
  • Processes and distributes LDM approved loans
  • Distributes LSI approved loans
  • Handles loan denials and mails Notice of Adverse Action for Visa
  • Processes event tickets
  • Performs Visa functions to include maintenance, opening of accounts, respond to incoming Visa tickets, answering member inquires and returned statements
  • Audits all Visa applications for accuracy and reports findings to Consumer Loan Manager
  • Assists with title processing, questions and calls
  • Prepares documents for review and imaging
  • Answers and processes member inquiries regarding transactions, maintenance and status of their loan
  • Assists members with State National inquiries
  • Processes GAP claims
  • Actively cross-sells and promotes credit union products and services
  • Other duties as may be assigned

QUALIFICATIONS:

  • Education Required: High School Diploma or equivalent (GED)
  • Experience Required: One (1) year of customer service or retail sales experience
  • Experience Preferred: Two (2) years of customer service experience in the processing of consumer loans and visa
  • Knowledge, Skills and Abilities (KSAs):
  • Ability to perform job functions independently
  • Ability to work as part of a team
  • Ability to verbally communicate effectively with internal and/or external members
  • Ability to use computers and job-specific technology/software efficiently
  • Maintains confidentiality
  • Performs responsibilities with composure, quality and accuracy under stress of deadlines/requirements

TRAVEL: N/A